Client Success Manager

Summary

ProgenyHealth, LLC is seeking a Client Success Manager to support health plan clients and contribute to improved healthcare outcomes for women, children, and families. The role owns client relationships and operations, leads meetings and engagements, manages change requests, develops presentations and reporting, and resolves issues to advance client interests.

Responsibilities

• Lead all aspects of client operations and engagement, acting as the primary advocate for health plan clients
• Coordinate and drive meetings that connect us to our clients’ needs and goals
• Facilitate discussions, ensuring every voice is heard and every solution is considered
• Document actionable steps and share insights that move us forward
• Analyze and organize client change requests, ensuring seamless execution and continuous improvement
• Be the trusted first point of contact, cultivating strong relationships with client leaders and teams
• Demonstrate expertise in client operations—handling contracts, systems, and performance guarantees with confidence and authority
• Champion our services and value proposition, effectively communicating the impact we deliver to clients and their communities
• Develop and present client-facing materials that highlight operational excellence and innovation
• Ensure the highest quality of client-specific reporting, always aiming for clarity and actionable insights
• Take decisive action and escalate issues as needed to protect and advance our clients’ interests

Skills

• You bring at least 3 years of Health Plan experience in client success, sales operations, or account management, and thrive on tackling  complex challenges
• You have a Bachelor's degree
• You're skilled with Excel, PowerPoint, and Desktop AI tools like MS CoPilot
• You excel in both written and spoken communication, connecting with clients and team members alike
• You're organized, adaptable, and thrive in environments where priorities shift and you're empowered to make decisions independently
• You're a creative problem solver and consensus builder, ready to take authority and drive solutions that matter
• You're a confident presenter and a collaborative team player
• A clinical background is a plus

Qualifications

Must Haves

• You bring at least 3 years of Health Plan experience in client success, sales operations, or account management, and thrive on tackling  complex challenges
• You have a Bachelor's degree
• You're skilled with Excel, PowerPoint, and Desktop AI tools like MS CoPilot
• You excel in both written and spoken communication, connecting with clients and team members alike
• You're organized, adaptable, and thrive in environments where priorities shift and you're empowered to make decisions independently
• You're a creative problem solver and consensus builder, ready to take authority and drive solutions that matter
• You're a confident presenter and a collaborative team player

Nice to Haves

• A clinical background is a plus