Account Manager

Summary

ProviderSoft specializes in Early Childhood Program Management Software and is seeking an Account Manager to support select clients in utilizing their software system. The role involves managing client relationships, providing exemplary customer service, and ensuring clients achieve their goals within the system.

Responsibilities

• Manage current client accounts by building and maintaining relationships
• Provide exemplary customer service via email and phone
• Serve as the liaison between Clients and ProviderSoft development staff
• Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls
• Understand Client needs at a level of detail sufficient to define functional requirements
• Document system functionality and its use
• Demonstrate new functionality and communicate Client feedback
• Communicate system update information and other ProviderSoft news to accounts
• Conduct Client audits and negotiate audit increases with current accounts
• Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

Skills

• Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
• Self-Motivated; Ambitions to manage accounts independently and effectively
• Exceptional written and verbal communications skills
• Creative thinker and an attention to detail
• Hard working and an ability to wear many hats
• Seeks positive criticism and ways to improve efficiency regularly
• Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc
• Desire and talent for working with people; ability to positively affect difficult business negotiations
• Bachelor's degree preferred

Qualifications

Must Haves

• Understanding of business requirements and the ability to translate these into functional and efficient support for Clients
• Self-Motivated; Ambitions to manage accounts independently and effectively
• Exceptional written and verbal communications skills
• Creative thinker and an attention to detail
• Hard working and an ability to wear many hats
• Seeks positive criticism and ways to improve efficiency regularly
• Computer savvy: familiarity with multiple programs, browsers, recording and screen sharing tools, etc
• Desire and talent for working with people; ability to positively affect difficult business negotiations

Nice to Haves

• Bachelor's degree preferred

Benefits

• 40 hours per week
• Home!
• ProviderSoft's regular office is a virtual network
• Each member of the team works remotely communicating via Teams and coordinating with online project management tools.