Account Manager

Summary

Oktopost is a company focused on helping B2B organizations leverage social media for measurable growth. They are seeking a driven and proactive Account Manager to build long-term relationships with clients, ensuring customer satisfaction and driving account growth.

Responsibilities

• Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs
• Cultivate strong, long-term relationships with clients to enhance retention and loyalty
• Lead the expansion and renewal processes for a diverse portfolio of customers
• Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform
• Analyze client needs and identify opportunities for upselling and cross-selling additional features and services
• Develop and maintain accurate forecasting and reporting
• Follow and continually execute the Oktopost process for account managers

Skills

• 2-6 years of B2B experience in Account Management or a similar client-facing or selling roles
• Proven sales experience with a track record of meeting or exceeding quotas
• Exceptional presentation, verbal, and written communication skills
• Strong organizational skills and the ability to thrive under pressure
• Familiarity with Salesforce is a plus
• Experience working in a SaaS environment is beneficial
• Knowledge of the digital marketing and social media world is advantageous

Qualifications

Must Haves

• 2-6 years of B2B experience in Account Management or a similar client-facing or selling roles
• Proven sales experience with a track record of meeting or exceeding quotas
• Exceptional presentation, verbal, and written communication skills
• Strong organizational skills and the ability to thrive under pressure

Nice to Haves

• Familiarity with Salesforce is a plus
• Experience working in a SaaS environment is beneficial
• Knowledge of the digital marketing and social media world is advantageous

Benefits

• Professional growth: Formal learning & development programme.
• Perks & benefits: Private healthcare
• Perks & benefits: company socials
• Perks & benefits: 401k with employer match
• Days off: Flexible vacation day policy
• Days off: Quarterly Recharge Days
• Monthly Allowance: $100 per month expense account