ServiceNow Developer – Federal Agency Acquisition Modernization

Summary

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with employment opportunities. The company is seeking ServiceNow Developers to support a Federal Government modernization program focused on procurement processes, Customer Service Management, Case Management, workflow automation, approvals, and routing. The role involves configuring and maintaining ServiceNow solutions, translating Federal acquisition requirements, conducting testing, supporting releases, and collaborating with agency stakeholders and Agile delivery teams.

Responsibilities

• Configure and maintain the Federal Agency's ServiceNow CSM solution
• Develop and maintain Case Management capabilities
• Configure case types, forms, fields, queues, assignments, statuses, SLAs, and escalations
• Develop approval workflows, routing rules, notifications, delegated approvals, and Flow Designer configurations
• Gather requirements and translate Federal acquisition business processes into ServiceNow solutions
• Configure appropriate ACLs and role-based access controls
• Conduct testing and troubleshoot application and workflow defects
• Support defect remediation and solution enhancements
• Support ServiceNow releases and deployments
• Maintain technical and functional documentation
• Provide reporting and knowledge transfer
• Collaborate with Federal Agency stakeholders, developers, functional resources, and other members of the Agile delivery team

Skills

• Candidates should have recent, hands-on **ServiceNow development and configuration experience**, particularly involving CSM and Case Management
• * ServiceNow **CSM and Case Management** configuration
• * Configuration of case types, forms, fields, queues, assignments, statuses, SLAs, and escalations
• * Design and configuration of ServiceNow approval workflows, routing rules, notifications, and delegated approvals
• * Hands-on experience with **Flow Designer, Business Rules, UI Policies, Client Scripts, ACLs, and scoped applications**
• * Configuration of attachments, audit trails, required fields, and role-based access
• * ServiceNow testing, deployment, release management, and technical documentation
• * Ability to gather requirements and translate business requirements into effective ServiceNow solutions
• * Recent experience supporting a **Federal Government environment**
• An active clearance is highly desirable but **not mandatory at the time of submission**. Candidates without an active Secret clearance must be capable of obtaining an **Interim Secret clearance prior to starting work**
• Candidates should have **recent Federal Government experience**
• * ServiceNow **CSA, CIS-CSM, CAD**, or equivalent ServiceNow certification
• * Previous Department of Defense or Federal Government ServiceNow experience
• * Active Secret clearance
• * Experience developing complex, multi-step approval workflows
• * Experience with structured manual and automated testing
• * Experience with functional, integration, regression, security, and user acceptance testing
• * Agile development experience
• * CI/CD experience
• * ServiceNow platform governance experience
• **Location Preference:** Washington, DC / Northern Virginia / Maryland Metro area preferred; strong candidates outside the DC Metro area will also be considered

Qualifications

Must Haves

• Candidates should have recent, hands-on **ServiceNow development and configuration experience**, particularly involving CSM and Case Management
• * ServiceNow **CSM and Case Management** configuration
• * Configuration of case types, forms, fields, queues, assignments, statuses, SLAs, and escalations
• * Design and configuration of ServiceNow approval workflows, routing rules, notifications, and delegated approvals
• * Hands-on experience with **Flow Designer, Business Rules, UI Policies, Client Scripts, ACLs, and scoped applications**
• * Configuration of attachments, audit trails, required fields, and role-based access
• * ServiceNow testing, deployment, release management, and technical documentation
• * Ability to gather requirements and translate business requirements into effective ServiceNow solutions
• * Recent experience supporting a **Federal Government environment**
• An active clearance is highly desirable but **not mandatory at the time of submission**. Candidates without an active Secret clearance must be capable of obtaining an **Interim Secret clearance prior to starting work**
• Candidates should have **recent Federal Government experience**

Nice to Haves

• * ServiceNow **CSA, CIS-CSM, CAD**, or equivalent ServiceNow certification
• * Previous Department of Defense or Federal Government ServiceNow experience
• * Active Secret clearance
• * Experience developing complex, multi-step approval workflows
• * Experience with structured manual and automated testing
• * Experience with functional, integration, regression, security, and user acceptance testing
• * Agile development experience
• * CI/CD experience
• * ServiceNow platform governance experience
• **Location Preference:** Washington, DC / Northern Virginia / Maryland Metro area preferred; strong candidates outside the DC Metro area will also be considered

Benefits

• 100% Remote