System Implementation Specialist

Summary

Public Consulting Group is a public sector solutions implementation and operations improvement firm serving health, education, and human services agencies. The System Implementation Specialist will support system integration projects by configuring and developing SaaS solutions, integrating software components, troubleshooting systems, documenting business processes, and supporting project planning and client strategy discussions.

Responsibilities

• Contribute to designing, configuring, and developing custom forms, templates, and workflows
• Implement our Software as a Service (SaaS) platforms to best serve our clients
• Configure client-specific functionality to meet each client's unique requirements. This configuration will be performed using the SaaS platform tools, JavaScript, and other coding languages
• Produce clean, efficient code based on defined functional and non-functional specifications
• Integrate software components and third-party programs
• Troubleshoot, debug, and upgrade existing software
• Gather, evaluate, and document customer use cases and business processes
• Create technical documentation for reference and reporting
• Understand low-code platforms, relational database structures, and configuration methodologies
• Contribute to the development of project reports such as Project Schedule, Quality Management Plan, Testing Plan, Conversion Plan, etc
• Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur, in an effort to ensure that the project remains on schedule and within budget
• Understand various software development life cycle methodologies and how they are used
• Support business development initiatives, including RFP review and writing

Skills

• Must have experience with COTS or SaaS solutions
• Must have experience in all system development life cycle phases using Agile, Waterfall, and/or Hybrid Agile approaches
• Proficient in JavaScript or other common coding languages for system configuration, development, and troubleshooting
• Familiar with JSON formatting and APIs, including how to implement and test them effectively
• Participation in the implementation of integrated solutions to modernize legacy systems and/or mainframe technology through the development of n-tier-based solutions
• Software: MS Office (Project, Visio, Word, Excel, SharePoint)
• Other Software Tools: MS Visual Studio, JIRA,  Postman
• Coding Languages: JavaScript, C#, Python, or other common coding languages
• Technical: Service Oriented Architecture, TCP, FTP, SSH
• Databases: SQL, NoSQL, Oracle
• Methodologies: Waterfall, Agile, Scrum
• Standards: PMBOK, CMMI, Prosci OCM, IEEE, SEI
• Outstanding written and oral communication
• Highly self-motivated and directed
• Excellent interpersonal and presentation skills
• Strong analytical skills and detail-oriented
• Ability to work independently and exercise sound judgment
• Strong work ethic and the ability to simultaneously support projects with multiple deadlines and a high degree of accuracy
• Continuous learner
• Bachelor's degree in an IT or engineering field
• Certified DevOps Project Manager (DevOps PM)
• Certified Scrum Master (CSM) or SAFe Certified
• Certified Software Test Manager (CSTM)
• Certified AWS Cloud Practitioner
• ITIL Certified

Qualifications

Must Haves

• Must have experience with COTS or SaaS solutions
• Must have experience in all system development life cycle phases using Agile, Waterfall, and/or Hybrid Agile approaches
• Proficient in JavaScript or other common coding languages for system configuration, development, and troubleshooting
• Familiar with JSON formatting and APIs, including how to implement and test them effectively
• Participation in the implementation of integrated solutions to modernize legacy systems and/or mainframe technology through the development of n-tier-based solutions
• Software: MS Office (Project, Visio, Word, Excel, SharePoint)
• Other Software Tools: MS Visual Studio, JIRA,  Postman
• Coding Languages: JavaScript, C#, Python, or other common coding languages
• Technical: Service Oriented Architecture, TCP, FTP, SSH
• Databases: SQL, NoSQL, Oracle
• Methodologies: Waterfall, Agile, Scrum
• Standards: PMBOK, CMMI, Prosci OCM, IEEE, SEI
• Outstanding written and oral communication
• Highly self-motivated and directed
• Excellent interpersonal and presentation skills
• Strong analytical skills and detail-oriented
• Ability to work independently and exercise sound judgment
• Strong work ethic and the ability to simultaneously support projects with multiple deadlines and a high degree of accuracy
• Continuous learner

Nice to Haves

• Bachelor's degree in an IT or engineering field
• Certified DevOps Project Manager (DevOps PM)
• Certified Scrum Master (CSM) or SAFe Certified
• Certified Software Test Manager (CSTM)
• Certified AWS Cloud Practitioner
• ITIL Certified

Benefits

• Medical and dental care benefits
• 401k
• PTO
• Parental leave
• Bereavement leave
• This position is hybrid with travel/onsite requirements.
• PCG is a remote-friendly organization