Exams & Certifications Coordinator

Summary

QA Ltd is the largest tech training company in the UK and the fastest growing in the US, focusing on teaching critical skills needed for transformation and success. They are seeking an Exams & Certifications Coordinator to provide support to stakeholders and ensure the successful delivery of services while maintaining high levels of customer service.

Responsibilities

• Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
• Work with internal and external stakeholders and learners to deliver our services and programmes
• Timely and successful completion of all required documentation in-line with regulations/governance
• Deliver high levels of customer service to assist the wider team
• Plan and organise own workload and coordination of related activities
• Maintain strong relationships with members of the client team
• Escalate risks to ensure appropriate action is taken to mitigate them

Skills

• Working to defined deadlines where high levels of accuracy are required
• Experience within a highly client-centric environment, servicing a wide range of offerings
• Working to tight deadlines where high levels of accuracy
• Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above)
• Experience of using IT systems e.g. Client Relationships Management is desirable
• Track record of successfully delivering assigned tasks and/or events - desirable

Qualifications

Must Haves

• Working to defined deadlines where high levels of accuracy are required
• Experience within a highly client-centric environment, servicing a wide range of offerings
• Working to tight deadlines where high levels of accuracy
• Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above)

Nice to Haves

• Experience of using IT systems e.g. Client Relationships Management is desirable
• Track record of successfully delivering assigned tasks and/or events - desirable

Benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan
• Wellhub
• Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm
• 3 training days/year to do this (QA authored courses)
• Opportunity to enrol on a Degree or Masters programme to enhance your skillset or learn new things