User Acceptance Tester, Resware

Summary

Qualia provides B2B real estate technology that simplifies and secures the home buying and selling experience through digital closing platforms. The User Acceptance Tester will test enhancements and modifications to the Resware product, validate end-to-end functionality and user experience, collaborate with Product and Engineering teams, and help improve QA processes and testing strategy.

Responsibilities

• **Feature Testing:** Thoroughly verifying that new functionalities meet specified requirements and behave as expected
• **Regression Testing:** Ensuring that new changes do not negatively impact existing functionalities
• **Exploratory Testing:** Proactively exploring the product to discover defects, usability issues, and unexpected behaviors by thinking like an end-user and intentionally "breaking" the system
• **UI/UX Testing:** Assessing the user interface for intuitiveness, visual consistency, and overall user experience
• **API Testing:** Validating data flow and communication between systems, potentially utilizing tools like Postman to verify endpoints
• **Integration Testing:** Confirming seamless end-to-end workflows when Resware connects with external partners and systems
• **Risk Assessment:** The ability to identify potential failure points and prioritize testing efforts based on the business impact of a defect
• **Systems Thinking:** Viewing the product as an interconnected system, understanding how changes in one area can affect others, and anticipating ripple effects
• **Acceptance Criteria Definition:** Collaborating with Product Managers and Developers to clearly define "done" in concrete, testable terms from the outset of development
• **Minimum Viable Testing:** Balancing comprehensive testing with efficiency, identifying the essential tests needed to ensure confidence in a release, supporting our move towards a CI/CD culture
• **Defect Advocacy:** Clearly articulating the impact of identified bugs on the user experience and advocating for their appropriate prioritization in the development backlog
• **Bridge to Automation:** While primarily a manual testing role, an awareness of automation principles is highly valued. You should be able to identify repetitive tasks that are strong candidates for future automation and create test cases that are clear and well-documented for potential automation engineers
• **Process Improvement:** Actively seeking ways to enhance our QA processes and workflows, contributing to a culture of continuous improvement and blameless post-mortems

Skills

• 1-3 years of Quality Assurance experience in the software industry is a requirement
• Excellent organizational skills, attention to detail, and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management skills. You will be expected to flexibly manage your own time in order to achieve our business objectives each R&D cycle
• Demonstrated ability to analyze problems/issues and find solutions
• Ability to recommend obvious and alternative solutions
• A strong aptitude and enthusiasm for exploring and thoroughly testing new technologies
• Self-motivated and self-directed
• Positive and infectious attitude
• Desire to contribute and adapt to process changes
• Prior experience in real estate and title services, especially in title closings, is preferred for this role
• Minimum 5 years of hands-on experience as a Resware user is a plus
• 1 - 3 years of hands-on experience as a Resware administrator is a plus
• Proficiency in computer technical skills highly preferred
• Familiarity with automation tools, DevOps practices, and experience in writing and securing test cases is highly desirable but not required

Qualifications

Must Haves

• 1-3 years of Quality Assurance experience in the software industry is a requirement
• Excellent organizational skills, attention to detail, and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management skills. You will be expected to flexibly manage your own time in order to achieve our business objectives each R&D cycle
• Demonstrated ability to analyze problems/issues and find solutions
• Ability to recommend obvious and alternative solutions
• A strong aptitude and enthusiasm for exploring and thoroughly testing new technologies
• Self-motivated and self-directed
• Positive and infectious attitude
• Desire to contribute and adapt to process changes

Nice to Haves

• Prior experience in real estate and title services, especially in title closings, is preferred for this role
• Minimum 5 years of hands-on experience as a Resware user is a plus
• 1 - 3 years of hands-on experience as a Resware administrator is a plus
• Proficiency in computer technical skills highly preferred
• Familiarity with automation tools, DevOps practices, and experience in writing and securing test cases is highly desirable but not required

Benefits

• Remote possibilities for qualified candidates
• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy
• Robust online onboarding program to train new hires
• Biweekly all hands meetings
• A variety of internal virtual events to keep employees connected