Solutions Consultant

Summary

Qualifacts is hiring a Solutions Consultant to support software demonstrations, training, and the sales process for prospective and existing customers. The role involves configuring demonstration environments, researching customer and state requirements, tailoring product presentations, serving as a technical expert, and coordinating with internal teams to support successful customer transitions.

Responsibilities

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers
• Setup, configure, and maintain demonstration database(s)
• Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations
• Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions and process questions
• Drive the sales process through other marketing efforts (i.e., trade shows) as needed
• Develop and regularly update demonstration materials (internal, external, and client-specific)
• Participate in customer user groups and product advisory boards as a technical expert and Product SME
• Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation

Skills

• Dynamic and professional presentation skills
• Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues
• Proficiency with creating presentation curriculum and corresponding materials
• Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout
• Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers
• Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same
• Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision
• Good organizational skills and detail orientation
• Flexibility in thinking, planning, and execution of sales presentations
• Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools
• Knowledge or experience with Salesforce or other CRM systems
• Close proximity to a commercial airport in the continental United States is ideal

Qualifications

Must Haves

• Dynamic and professional presentation skills
• Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues
• Proficiency with creating presentation curriculum and corresponding materials
• Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout
• Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers
• Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same
• Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision
• Good organizational skills and detail orientation
• Flexibility in thinking, planning, and execution of sales presentations
• Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools
• Knowledge or experience with Salesforce or other CRM systems

Nice to Haves

• Close proximity to a commercial airport in the continental United States is ideal