Billing Representative I

Summary

Quest Diagnostics is a healthcare diagnostics organization seeking a Billing Representative I to support revenue collection by reconciling medical claims and managing patient, client, and third-party insurance billing processes. The role handles billing inquiries, researches and updates billing information, contacts relevant parties to clarify missing information, and maintains production, quality, compliance, and HIPAA standards.

Responsibilities

• Focused efforts on decreasing Missing Information
• Interpret Missing Information requests for appropriate action
• Contact insurance carriers, clients, patients and/or other outside sources to clarify information
• Perform screen scrapes
• Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues
• Handle patient indigency records
• Regular research involving both the web and billing systems
• May be a certified Medical Coder and/or involved with medical coding
• Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards
• Ability to work on various other projects as needed
• Ability to work overtime as needed based on departmental needs
• Keying of updated billing information into system received from clients

Skills

• At least one year of relevant experience and/or completion of medical administration course
• Medical terminology knowledge
• Must be able to key 60 WPM and meet established production and quality standards
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting
• Ability to work well in a fast-paced team and environment
• Ability to adapt to changes
• Ability to have excellent communication skills, both verbal and written
• Ability to multi-task
• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Good organizational skills
• Ability to work independently and as part of a team
• High School Diploma or Equivalent (Required)
• English (Required)
• 1 year experience in A/R, Billing, Customer Service, insurance, or healthcare
• Understanding of multiple billing requirements across varies payers

Qualifications

Must Haves

• At least one year of relevant experience and/or completion of medical administration course
• Medical terminology knowledge
• Must be able to key 60 WPM and meet established production and quality standards
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting
• Ability to work well in a fast-paced team and environment
• Ability to adapt to changes
• Ability to have excellent communication skills, both verbal and written
• Ability to multi-task
• PC Skills, with specific proficiency in Excel and data entry
• Basic Math skills
• Good organizational skills
• Ability to work independently and as part of a team
• High School Diploma or Equivalent (Required)
• English (Required)

Nice to Haves

• 1 year experience in A/R, Billing, Customer Service, insurance, or healthcare
• Understanding of multiple billing requirements across varies payers

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• HealthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• Remote position