General Manager

Summary

RaceTrac is a company that focuses on delivering exceptional guest experiences, and they are seeking a General Manager to lead their store teams. The role involves driving store performance, mentoring staff, and ensuring operational excellence while fostering a positive guest-first culture.

Responsibilities

• Maintains inventory in a neat and organized manner
• Supervises and monitors adherence to all safety-related regulations, including food safety regulations
• Participates in daily store operational activities as needed:
• Rings up guests on cash register and balances cash and inventory transactions
• Ensures the store is clean and well maintained
• Stocks shelves and coolers and takes inventory on shelf items
• Receives vendor deliveries
• Orders inventory and supplies
• Possesses the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks
• Greets and interacts with new and regular guests in a genuine manner and suggest products that complement purchase to enhance guest experience
• Provides prompt, efficient and courteous service and engages in conflict management when needed
• Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude
• Addresses any guest concerns on designated shifts
• Assists in control of inventory and the flow/distribution of materials, merchandise and supplies
• Works with the General Manager to determine the type and quantity of merchandise to be bought, stocked and sold
• Sets a leading example of RaceTrac’s Core Values, Leadership Qualities and the RaceTrac Way to entire team
• Supports the General Manager in managing the store operation
• Directs, plans and apportions the work of store team members on designated shifts
• Supervises, coaches, trains and develops store team members
• Provides feedback on employee performance and development to the General Manager

Skills

• 3-5 years of experience in retail, food service, or restaurant leadership
• Strong coaching, communication, and problem-solving skills
• Experience in high-volume, guest-focused environments
• Ability to read and act on business metrics such as P&L, labor, and sales
• High School Diploma or GED, in progress or completed
• Ability to lift up to 50 lbs. and perform physical tasks as needed
• Willing to obtain and maintain food handler and alcohol server permits (if required)
• 1+ year of management experience preferred

Qualifications

Must Haves

• 3-5 years of experience in retail, food service, or restaurant leadership
• Strong coaching, communication, and problem-solving skills
• Experience in high-volume, guest-focused environments
• Ability to read and act on business metrics such as P&L, labor, and sales
• High School Diploma or GED, in progress or completed
• Ability to lift up to 50 lbs. and perform physical tasks as needed
• Willing to obtain and maintain food handler and alcohol server permits (if required)

Nice to Haves

• 1+ year of management experience preferred

Benefits

• Competitive pay and performance-based incentives
• Promotion potential – many of our General Managers were Co-Managers first!
• Leadership training and development that prepares you for what’s next
• Operate with autonomy while supported by proven systems and tools
• Full benefits package – including medical, dental, vision, 401(K), PTO, and more!