Radiology Application Support Analyst II

Summary

Radiology Partners is a physician-led radiology practice serving hospitals and healthcare facilities across the United States. The Radiology Application Support Analyst II supports the lifecycle, implementation, maintenance, troubleshooting, testing, and documentation of outpatient radiology applications while collaborating with IT teams to meet radiologists' needs.

Responsibilities

• Support the full lifecycle of Outpatient applications in multiple markets, which include PACS, Radiology Information System (RIS), 3D imaging, mammo tracking, online scheduling and other applications as required
• Support implementation teams with outpatient application upgrades, migrations and other projects as assigned
• Provide accurate and timely maintenance and support services for specified systems
• Troubleshoots incidents and service requests via ServiceNow; Maintain defined troubleshooting SLAs and quality measures
• Develops outpatient application test plans, participates in testing and ensures technical documentation is accurate and updated
• Collaborate with Regional Outpatient IT Directors, Enterprise support and other IT teams to ensure the needs of radiologists are met

Skills

• Bachelor's degree in Health Information Systems or a related discipline, work experience in IT; or the equivalent in education and information technology work experience preferred
• 2-3+ years of clinical application application support/implementation role
• Strong experience with incident, problem and request management
• Working with a ticket management/service desk system; plus for ServiceNow experience
• Radiology experience highly preferred
• Knowledge with PACS, HL7, RIS, voice recognition systems and radiology workflows preferred

Qualifications

Must Haves

• Bachelor's degree in Health Information Systems or a related discipline, work experience in IT; or the equivalent in education and information technology work experience preferred
• 2-3+ years of clinical application application support/implementation role
• Strong experience with incident, problem and request management
• Working with a ticket management/service desk system; plus for ServiceNow experience

Nice to Haves

• radiology experience highly preferred
• Knowledge with PACS, HL7, RIS, voice recognition systems and radiology workflows preferred

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• This role is also eligible for an annual discretionary bonus.
• Health & wellness coverage options, subject to eligibility requirements
• 401k benefits, subject to eligibility requirements
• Family planning benefits, subject to eligibility requirements
• Telehealth, subject to eligibility requirements