RIS Support Specialist

Summary

RadNet is a radiology healthcare organization focused on advanced technology and quality patient care. The RIS Support Specialist configures, troubleshoots, enhances, and supports radiology information systems while maintaining system security, documentation, integrations, and data integrity. The role also provides advanced technical support, manages system updates, and consults with users to improve workflows.

Responsibilities

• Configure, troubleshoot, and optimize RIS systems to enhance performance and meet operational needs
• Analyze and modify RIS application components, including testing and implementation of system updates or enhancements
• Develop and maintain system documentation, including technical specifications, configuration settings, and troubleshooting guides
• Collaborate with development teams to report, document, and track system bugs and feature requests
• Provide advanced technical support by diagnosing and resolving complex software, database, and integration issues
• Ensure system security, compliance, and data integrity by monitoring access, configurations, and audit logs
• Assist in deployment of new features, patches, and system updates while ensuring minimal downtime
• Participate in change management processes, ensuring proper documentation and impact analysis for all system modifications
• Perform systems analysis techniques and procedures to determine functional specifications and user requirements for RIS software
• Design and execute queries and scripts using Microsoft SQL Server to maintain system integrity and optimize data retrieval
• Consult with users and stakeholders to identify workflow challenges and propose software-based solutions that align with operational goals
• Research and recommend system improvements, upgrades, and best practices to enhance RIS system functionality
• Plan, deploy, and support new system features and enhancements
• Ensure bugs and errors are being documented with development teams
• Manage fulfillment or RIS support requests accurately and timely
• Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications
• Collaborate closely with the support team to ensure continued and uninterrupted access to RIS System

Skills

• Exercise sound judgement and an ability to remain professional in all situations
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment
• Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio
• Experience in systems analysis, software support, or database administration
• Demonstrated ability to analyze, troubleshoot, and resolve software and database performance issues
• Excellent verbal and written communication skills for technical documentation and user consultation
• Proficiency in system testing, validation, and documentation
• Problem-solving and strong Critical Thinking skills are a must
• Able to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve department and organizational objectives
• Strong interpersonal skills
• Ability to work independently and exercise discretion and judgment in system-related decision-making
• Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications
• College education or work experience in a related field is preferred
• Knowledge of Microsoft Server 2016-2022 preferred
• Familiarity of Revenue Cycle Operations is a plus
• Experience with system integration, data security, and compliance protocols is preferred

Qualifications

Must Haves

• Exercise sound judgement and an ability to remain professional in all situations
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment
• Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio
• Experience in systems analysis, software support, or database administration
• Demonstrated ability to analyze, troubleshoot, and resolve software and database performance issues
• Excellent verbal and written communication skills for technical documentation and user consultation
• Proficiency in system testing, validation, and documentation
• Problem-solving and strong Critical Thinking skills are a must
• Able to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve department and organizational objectives
• Strong interpersonal skills
• Ability to work independently and exercise discretion and judgment in system-related decision-making
• Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications

Nice to Haves

• College education or work experience in a related field is preferred
• Knowledge of Microsoft Server 2016-2022 preferred
• Familiarity of Revenue Cycle Operations is a plus
• Experience with system integration, data security, and compliance protocols is preferred

Benefits

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.