Network Assistant

Summary

ReadiTech is a company that provides managed services for customer networks. The Network Assistant position is responsible for monitoring, maintaining, and supporting customer network devices, as well as assisting with day-to-day operations and special projects.

Responsibilities

• Monitor, maintain and support all customer network devices including servers, routers, computers, tablets, printers, etc
• Perform system maintenance work as directed by the IS Team
• Image machines
• Level 1 IS Support
• Sonicwall firmware upgrades
• MS Customer onsite and remote support
• Patching
• Preparing quotes for customers or Analysts via Quosal
• Connectwise Power User
• Research & development for Analysts and Sales team as needed
• Goal & team focused
• Responsible for all other duties as assigned

Skills

• 2 year IT related degree required along with related job experience
• Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates
• Knowledge of company policies, procedures, products and services
• Knowledge of Microsoft Office Suites
• Knowledge of Microsoft Office 365 and Exchange Online Experience
• Knowledge of Microsoft Active Directory Domain Management, Terminal Services
• Knowledge of the following protocols/standards: SMTP, POP, FTP, DNS, DHCP
• Skill in routing and switching
• Skill in project-based efforts
• Skill in security
• Skill in applying best practices consistently
• Ability to create and adapt in a fast-paced environment
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner
• Ability to organize and prioritize multiple work assignments
• Ability to make sound decisions using information at hand
• Ability to self-direct and efficiently manage time and tasks
• Ability to contribute in a sales environment
• Attendance is an essential function of this position. Regular, reliable, consistent and punctual attendance is required

Qualifications

Must Haves

• 2 year IT related degree required along with related job experience
• Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates
• Knowledge of company policies, procedures, products and services
• Knowledge of Microsoft Office Suites
• Knowledge of Microsoft Office 365 and Exchange Online Experience
• Knowledge of Microsoft Active Directory Domain Management, Terminal Services
• Knowledge of the following protocols/standards: SMTP, POP, FTP, DNS, DHCP
• Skill in routing and switching
• Skill in project-based efforts
• Skill in security
• Skill in applying best practices consistently
• Ability to create and adapt in a fast-paced environment
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner
• Ability to organize and prioritize multiple work assignments
• Ability to make sound decisions using information at hand
• Ability to self-direct and efficiently manage time and tasks
• Ability to contribute in a sales environment
• Attendance is an essential function of this position. Regular, reliable, consistent and punctual attendance is required

Benefits

• DRN is an Equal Opportunity Employer and offers a competitive compensation and benefits package.