Field Service Engineer EBPG (m/f/d)

Summary

RAITH Group is a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. They are seeking a Field Service Engineer EBPG to manage customer service cases, install and maintain systems, support customers, and work closely with internal service and engineering teams.

Responsibilities

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer
• Close cooperation with Service colleagues (other FSE’s and technical support) and cross functional teams including Production and Engineering
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery

Skills

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment
• Ability to follow procedures, safety standards and work instructions
• Fluent in English
• Willing to travel regionally and internationally to support customers as required
• Customer‑focused, accurate and structured in work execution
• German desirable

Qualifications

Must Haves

• Bachelor or Master degree in electrical engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment
• Ability to follow procedures, safety standards and work instructions
• Fluent in English
• Willing to travel regionally and internationally to support customers as required
• Customer‑focused, accurate and structured in work execution

Nice to Haves

• German desirable

Benefits

• A collaborative and supportive team environment
• Diverse personnel development measures and development prospects in a growing global organization