Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote

Summary

STI is looking for a qualified Desktop Engineer for the 3rd shift of their 24x7 Team. The role involves providing level 1 & 2 support for users, troubleshooting hardware and software problems for desktop and laptop computers, and conducting remote problem solving when necessary.

Responsibilities

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues
• Utilize ticketing system to track email submissions and managing phone support efforts
• Manage Windows Active Directory and Exchange
• Work closely with other IT employees on system maintenance and configuration projects
• Work closely with other employees on interdepartmental projects
• Maintain accurate asset management records
• Work with vendors and manufacturers on repair and maintenance of IT equipment

Skills

• College degree and/or 4-6 years' experience providing end user support
• Ability to help employees solve hardware and software problems and fulfill requests
• Experience with Windows Active Directory & Office 365
• Experience troubleshooting network issues in large office /Enterprise setups
• Experience supporting and troubleshooting printer systems
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
• Strong customer service and communication skills
• Experience taking user calls utilizing an IVR system, preferably Avaya
• Must be able to cover one weekend shift and holidays that land on your coverage days
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change
• Major Incident management experience, i.e., opening outage bridges & escalations is a plus
• MDM experience, specifically Airwatch, is a plus

Qualifications

Must Haves

• College degree and/or 4-6 years' experience providing end user support
• Ability to help employees solve hardware and software problems and fulfill requests
• Experience with Windows Active Directory & Office 365
• Experience troubleshooting network issues in large office /Enterprise setups
• Experience supporting and troubleshooting printer systems
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
• Strong customer service and communication skills
• Experience taking user calls utilizing an IVR system, preferably Avaya
• Must be able to cover one weekend shift and holidays that land on your coverage days
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change

Nice to Haves

• Major Incident management experience, i.e., opening outage bridges & escalations is a plus
• MDM experience, specifically Airwatch, is a plus