Application Analyst II Power Platform and M365

Summary

Renewable Energy Systems, LLC is seeking an Application Analyst II – Power Platform & M365 to serve as the primary source of information, advice, and support for business applications and related processes. The role supports, troubleshoots, administers, and implements application functionality, while partnering with business leaders and global IT teams to improve application standards, reliability, and adoption.

Responsibilities

• Provides timely and quality resolution support through troubleshooting, research, and resolution
• Assists in planning and consulting on how to effectively manage large numbers of Power Automate and App solutions within the organization
• Guides the organization in adopting standards for managing many applications and scaling up development
• Provides expert level administration and configuration of Microsoft Power Platform
• Functions as a global administrator in a commercial M365 tenant for power platform users
• Oversees the operational health of the application including security, availability, performance, interoperability, and reliability
• Devises or modifies application systems and procedures to optimize functional requirements, including capacity, operating time, response time, and form of desired results
• Partners with functional leaders to identify strategic objectives, determine functional needs and requirements, and craft comprehensive plans for continuous application development aligned with those goals and needs
• Tests, debugs, and documents enhancements to business applications
• Authors and routinely reviews technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely review documentation to ensure accuracy
• Identifies trends in customer issues, recommends improvements, and implements approved improvements
• Writes custom reports and SQL queries
• Presents and communicates with senior-level management on the evaluation of the current solution, proposed solution, and the optional and recommended next steps
• Mentors and coaches other application support resources within their area of expertise
• Assumes responsibilities for additionally assigned assignments related to supported applications
• Presents, supports, and leads by example with a safety and quality-oriented attitude
• Assesses and works with the business to obtain business requirements and understand the business needs
• Participates in an on-call rotation to provide tier 1 troubleshooting for critical systems, beyond daily supported applications
• Attends work regularly and punctually, as scheduled or expected
• Complies with Employee Handbook, Code of Conduct, and Company Policies & Procedures
• Mentors and coaches other application support resources within their area of expertise
• Assumes responsibilities for additionally assigned assignments related to supported applications
• Presents, supports, and leads by example with a safety and quality-oriented attitude
• Assesses and works with the business to obtain business requirements and understand the business needs
• Participates in an on-call rotation to provide tier 1 troubleshooting for critical systems, beyond daily supported applications
• Attends work regularly and punctually, as scheduled or expected
• Complies with Employee Handbook, Code of Conduct, and Company Policies & Procedures
• Follows safety and security procedures and determines appropriate action. Reports potentially unsafe conditions and uses materials and equipment properly

Skills

• * Bachelor's Degree in Computer Science, Technology, or Business. In lieu of a degree, 8 years of relevant work experience is required
• * 3 years of experience in application support/analyst role
• * Demonstrated experience in supporting and maintaining enterprise-level applications
• * Knowledge of help desk ticketing software, preferably ServiceNow
• * Experience troubleshooting issues and optimizing performance in a cloud environment
• * Demonstrated experience with Microsoft Power Platform and M365 applications
• * Proficient in Microsoft Office
• * Familiarity with ITIL v3 or related service delivery frameworks
• * Demonstrated experience in Project Management as a team member experience
• * Knowledge of Business Intelligence reporting
• * Knowledge of software development lifecycle
• * Exceptional verbal and written communication
• * Critical thinking skills
• * Self-motivated and able to work under pressure
• * Functional Competencies include collaboration, communication, system thinking, attention to detail, and excellence
• Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required
• Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required
• Frequently: Standing is required
• Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required
• Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment
• Occasionally exposed to noise and hazards in the work environment
• * Knowledge of help desk ticketing software, preferably ServiceNow

Qualifications

Must Haves

• * Bachelor's Degree in Computer Science, Technology, or Business. In lieu of a degree, 8 years of relevant work experience is required
• * 3 years of experience in application support/analyst role
• * Demonstrated experience in supporting and maintaining enterprise-level applications
• * Knowledge of help desk ticketing software, preferably ServiceNow
• * Experience troubleshooting issues and optimizing performance in a cloud environment
• * Demonstrated experience with Microsoft Power Platform and M365 applications
• * Proficient in Microsoft Office
• * Familiarity with ITIL v3 or related service delivery frameworks
• * Demonstrated experience in Project Management as a team member experience
• * Knowledge of Business Intelligence reporting
• * Knowledge of software development lifecycle
• * Exceptional verbal and written communication
• * Critical thinking skills
• * Self-motivated and able to work under pressure
• * Functional Competencies include collaboration, communication, system thinking, attention to detail, and excellence
• Rarely: Climbing, crouching, kneeling, pulling/pushing/lifting between 5-15lbs., and stooping are required
• Occasionally: Carrying 5-15lbs., gripping, handling, pinching, and walking are required
• Frequently: Standing is required
• Constantly: Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required
• Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment
• Occasionally exposed to noise and hazards in the work environment

Nice to Haves

• * Knowledge of help desk ticketing software, preferably ServiceNow

Benefits

• Medical, Dental and Vision
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• 4x pay Basic Life and Voluntary Life
• Short and Long Term Disability
• Accident, Hospital, and Critical Illness
• 401 (k) plan with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition Reimbursement and Green Car Reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement