Renterra
Posted 5 days agoVerified live 1d ago
Customer Success Associate
Brief overview
Remote
UndergradOr in progress
1+ yrsMinimum
Customer SuccessSaaSCustomer Expectation ManagementKnowledge Base/Helpdesk Article CreationQuickBooks Online
About the company
Renterragetrenterra.com
Software for heavy equipment rental companies to run and improve their businesses
Job description
Summary
Renterra is a venture-funded SaaS company modernizing the equipment rental industry through an end-to-end business platform. The Customer Success Associate will support customers after sale, help them maximize product value, create and manage helpdesk content, collect feedback, and collaborate with internal teams to improve the customer experience.
Responsibilities
- Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns
- Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions
- Feedback Collection: Gather and relay customer feedback to the product development team for improvements
- Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights
Skills
- 1-2+ years of experience in a customer success role, ideally at a SaaS company
- Exceptional communication and relationship-building skills
- Proven ability to manage customer expectations and turn potential issues into wins
- Ability to work autonomously and make key decisions on the fly
- Experience building out articles for a knowledge base or Helpdesk
- Understanding of the equipment rental industry is a plus
- Understanding of QuickBooks Online is a plus
Qualifications
Must Haves
- 1-2+ years of experience in a customer success role, ideally at a SaaS company
- Exceptional communication and relationship-building skills
- Proven ability to manage customer expectations and turn potential issues into wins
- Ability to work autonomously and make key decisions on the fly
- Experience building out articles for a knowledge base or Helpdesk
Nice to Haves
- Understanding of the equipment rental industry is a plus
- Understanding of QuickBooks Online is a plus
Benefits
- Health, dental, and vision insurance
- An inclusive and supportive team culture
- Opportunities for professional growth and advancement
- The chance to make a meaningful impact on our business and in our customers' lives
More jobs like this
