Sales Effectiveness Analyst

Summary

Republic Services is an environmental services company providing recycling, waste, and related services. The Sales Effectiveness Analyst analyzes and improves sales systems, tools, processes, and reporting while partnering with cross-functional stakeholders to support sales operations, project delivery, CRM enhancements, training, and continuous improvement.

Responsibilities

• Creates dashboards, analyzes sales data & pipeline reports, and customer relationship management support
• Supports innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology that promote efficient sales operations and drive growth
• Reviews, organizes and creates insights and business requirements that drive strategic and tactical business decisions
• Partners with cross-functional teams to assist with developments and enhancements to ensure products meet the needs of the business and the end users
• Review customer relationship management system and other applicable programs to identify sales and customer trend information to support ongoing execution of sales engagement
• Provides sales reports and proactive analysis such as pipeline management, stack ranking, forecasts, and activity analysis as assigned by Sales Effectiveness Leadership
• Support socializing overall program/project delivery goals, emphasizing deliverables, timeframes, and current initiative performance
• Communicate timely and concisely on project status to stakeholders
• Participate in the development of training materials and user testing
• Supports delivery, launch, and execution strategies, monitoring results and making suggestions for iterative improvement
• Participates in working sessions with various program/project team members to help drive results
• Participates in routine meetings with leaders from applicable sales verticals and/or IT
• Partners with internal department leaders to elicit requirements for customer relationship management system reporting bugs and enhancements and maintains responsibility for bug/enhancement documentation and prioritization for monthly Sales/IT releases
• Serves as an important technical link between the complex structure of Salesforce and other customer relationship management systems and the employees who must use it every day
• Provide support and troubleshooting for customer relationship management system and other applicable programs
• Performs other job-related duties as assigned or apparent

Skills

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries
• Ability to work within a team environment and handle multiple assignments simultaneously
• Strong presentation, time management/organization, written and verbal communication skills
• Excellent analytical capabilities as well as strong sales & industry acumen
• Working knowledge of the sales process and experience with customer relationship management software
• Experience in customer relationship management Administration and Sales Reporting
• Salesforce or Project Management Certification
• Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows
• Experience utilizing Traditional and Agile Project Management methodologies
• Minimum of 2 years of work experience with business systems, sales, or support roles
• Proficient in customer relationship management, Microsoft Excel, Word, and PowerPoint, along with proficiency in other applications such as Sharepoint, Power BI, D365, EQAI, AESOP, and others

Qualifications

Must Haves

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries
• Ability to work within a team environment and handle multiple assignments simultaneously
• Strong presentation, time management/organization, written and verbal communication skills
• Excellent analytical capabilities as well as strong sales & industry acumen
• Working knowledge of the sales process and experience with customer relationship management software
• Experience in customer relationship management Administration and Sales Reporting
• Salesforce or Project Management Certification
• Experience developing business requirements to support customization of customer relationship management systems to enhance and improve operational process workflows
• Experience utilizing Traditional and Agile Project Management methodologies
• Minimum of 2 years of work experience with business systems, sales, or support roles
• Proficient in customer relationship management, Microsoft Excel, Word, and PowerPoint, along with proficiency in other applications such as Sharepoint, Power BI, D365, EQAI, AESOP, and others

Benefits

• Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage.
• Eligible employees can elect to participate in health care and dependent care spending accounts.
• Eligible employees can elect to participate in short- and long-term disability.
• Eligible employees can elect to participate in life insurance and accidental death & dismemberment insurance.
• Eligible employees can elect to participate in the Employee and Family Assistance Program (EAP).
• Eligible employees can elect to participate in employee discount programs.
• Eligible employees can elect to participate in a retirement plan with a generous company match.
• Eligible employees can elect to participate in the Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Remote work in the USA