Customer Success Engineer - Remote in the US

Summary

Rescale is pioneering the future of engineering and scientific discovery, and they are seeking a Customer Success Engineer to join their team. In this role, you will be the trusted technical advisor for customers, working to deliver the best cloud HPC experience and collaborating with various teams to ensure successful deployments and customer satisfaction.

Responsibilities

• Becoming a trusted technical advisor and owning the technical relationship with customers
• Lead technical activities from deployment, to lunch and learn, to user training and support
• Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions
• Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows
• Onboard new customer workflows and grow Rescale footprint
• Gain deep knowledge of customer workflows and HPC environments
• Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud
• Articulate and present Rescale solutions at conferences, user groups, webinars, etc
• Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud

Skills

• Customer obsession is your top priority
• You use empathy to approach customer solutions
• You enjoy solving difficult problems and strive to find the best solutions
• You have at least 2 years of software, hardware, or cloud experience in a customer facing role
• B.S. in engineering, computer science, math, physics or equivalent
• Candidate must be a U.S. Person
• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc)
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers

Qualifications

Must Haves

• Customer obsession is your top priority
• You use empathy to approach customer solutions
• You enjoy solving difficult problems and strive to find the best solutions
• You have at least 2 years of software, hardware, or cloud experience in a customer facing role
• B.S. in engineering, computer science, math, physics or equivalent
• Candidate must be a U.S. Person

Nice to Haves

• 3 years of enterprise cloud, hardware, or software technical experience
• General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
• Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
• Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD, etc)
• Strong presenter and are able to present highly technical topics in an easy-to-understand manner
• M.S. in engineering, computer science, or equivalent preferred
• Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
• Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers