Remote Healthcare Collections Specialist

Summary

Revenue Enterprises is a healthcare customer service and revenue cycle organization that supports patients and healthcare organizations. The Patient Account Representative helps patients understand and resolve healthcare accounts by providing customer service, answering billing questions, negotiating payment solutions, processing payments, and documenting account activity.

Responsibilities

• Providing outstanding customer service through inbound and outbound phone interactions
• Assisting patients and families with questions regarding healthcare balances and billing
• Working collaboratively with patients to create affordable payment solutions, including payment plans and settlements
• Processing credit card and ACH payments securely over the phone
• Accurately documenting account activity and customer interactions
• Following all applicable federal and state regulations while ensuring consumers understand their rights
• Meeting performance goals while maintaining a patient-focused approach

Skills

• Strong communication and customer service skills
• A professional and empathetic phone presence
• Problem-solving and negotiation abilities
• Attention to detail and accuracy in documentation
• Comfort working in a fast-paced environment
• Ability to learn and adhere to regulatory requirements
• Motivation to achieve performance and commission goals
• Prior Collections experience handling delinquent accounts
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Experience in customer service and/or healthcare preferred
• Bilingual English/Spanish skills is a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Experience working from home preferred
• Prior collections experienced preferred

Qualifications

Must Haves

• Strong communication and customer service skills
• A professional and empathetic phone presence
• Problem-solving and negotiation abilities
• Attention to detail and accuracy in documentation
• Comfort working in a fast-paced environment
• Ability to learn and adhere to regulatory requirements
• Motivation to achieve performance and commission goals
• Prior Collections experience handling delinquent accounts
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)

Nice to Haves

• Experience in customer service and/or healthcare preferred
• Bilingual English/Spanish skills is a plus!
• Typing 40+ WPM with 90% accuracy preferred
• Experience working from home preferred
• Prior collections experienced preferred

Benefits

• Full-Time with comprehensive benefits
• Paid 3-week training program delivered remotely or in-office, plus a mandatory one-day orientation at our Denver/Aurora office
• Uncapped monthly commission program
• Comprehensive benefits package
• Remote work opportunities with optional office-based work arrangements
• Ongoing training and career development
• Opportunities for career advancement through internal promotion