Customer Success Manager

Summary

RevenueWell is a healthcare technology company that provides marketing automation products and services to dental practices. The Customer Success Manager will manage customer relationships and develop strategies that drive product adoption, retention, satisfaction, and growth across the company’s dental marketing solutions.

Responsibilities

• Manage a portfolio of managed services clients with sophisticated marketing strategies reliant on our products and services
• Develop and implement customer success strategies, processes, and best practices to ensure high levels of customer satisfaction and retention
• Collaborate with cross-functional teams, including Sales, Product, Managed Services and Support, to ensure a seamless customer experience and drive customer success
• Conduct regular reviews, provide feedback, and identify opportunities for customers
• Act as a point of escalation for complex customer issues, working closely with cross functional teams to resolve them in a timely and effective manner
• Collaborate with the Customer Success Leadership team to develop and deliver customer success initiatives, such as onboarding programs, training sessions, and customer advocacy programs
• Analyze customer data and usage patterns to identify opportunities for product adoption, upsell, and cross-sell
• Stay up to date with industry trends, best practices, and emerging technologies in the SaaS space, sharing knowledge with the team and implementing relevant strategies

Skills

• Bachelor's degree in Business, Marketing, or another related field
• Digital Marketing knowledge inclusive of search engine optimization, social media, pay per click advertising
• 3-5 years of experience in customer success or account management roles within the SaaS industry or marketing/advertising industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Demonstrated ability to develop and execute customer success strategies that drive customer satisfaction, retention, and growth
• Analytical mindset with the ability to leverage customer data to derive insights and make data-driven decisions
• Strong problem-solving and decision-making skills, with the ability to handle complex customer issues effectively
• Results-oriented mindset with a focus on meeting and exceeding customer success metrics and goals
• Passion for customer success and driving positive customer experiences
• Familiarity with customer success platforms and tools (e.g., CRM systems, customer engagement software) is a plus

Qualifications

Must Haves

• Bachelor's degree in Business, Marketing, or another related field
• Digital Marketing knowledge inclusive of search engine optimization, social media, pay per click advertising
• 3-5 years of experience in customer success or account management roles within the SaaS industry or marketing/advertising industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Demonstrated ability to develop and execute customer success strategies that drive customer satisfaction, retention, and growth
• Analytical mindset with the ability to leverage customer data to derive insights and make data-driven decisions
• Strong problem-solving and decision-making skills, with the ability to handle complex customer issues effectively
• Results-oriented mindset with a focus on meeting and exceeding customer success metrics and goals
• Passion for customer success and driving positive customer experiences

Nice to Haves

• Familiarity with customer success platforms and tools (e.g., CRM systems, customer engagement software) is a plus

Benefits

• Base salary and bonus
• Career growth and advancement opportunities for employees who demonstrate successful goal attainment and commitment
• Remote flexibility
• Several comprehensive benefit offerings to choose from
• No-wait 401k plan with company match