Wayvia (formerly PriceSpider)
Posted 24 days agoVerified live 13h ago
Customer Success Manager
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Customer SuccessAccount ManagementDigital MediaE-commerceSaaSBook of Business ManagementAccount PlanningGoogle AnalyticsDigital MarketingData Analysis and ReportingCustomer RetentionProject Management
About the company
Wayvia (formerly PriceSpider)wayvia.com
Growth shouldn’t be guesswork. With shopper and retail intelligence from any channel, Wayvia helps brands drive more revenue.
Job description
Summary
Wayvia helps global brands connect with shoppers through AI, data, and commerce innovation. The Customer Success Manager will own a designated book of business and manage the full customer lifecycle from onboarding through renewal, driving retention, growth, and customer satisfaction. The role also involves developing customer success plans, conducting executive business reviews, and providing data-driven insights.
Responsibilities
- Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals
- Satisfaction targets
- Lead customer retention initiatives and strategies
- Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers
- Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting
- Create success plans and conduct executive-level quarterly business reviews
- Build cross-functional relationships at both user and executive levels across multiple internal teams and brands
Skills
- Bachelor's Degree or equivalent experience
- Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company
- Proven ability to manage and grow a substantial book of business and share best practices with peers
- Strong multitasking and prioritization skills; ability to manage competing priorities effectively
- Previous experience with performance-based compensation tied to sales/revenue and retention goals
- This is a remote position open to candidates based in the United States
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
- Project Management experience or skills are strongly desired
- Account planning is a plus
- Experience with Google Analytics and Digital Marketing are strongly desired
Qualifications
Must Haves
- Bachelor's Degree or equivalent experience
- Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company
- Proven ability to manage and grow a substantial book of business and share best practices with peers
- Strong multitasking and prioritization skills; ability to manage competing priorities effectively
- Previous experience with performance-based compensation tied to sales/revenue and retention goals
- This is a remote position open to candidates based in the United States
Nice to Haves
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
- Project Management experience or skills are strongly desired
- Account planning is a plus
- Experience with Google Analytics and Digital Marketing are strongly desired
Benefits
- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs
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