Field Support Engineer - Remote

Summary

Revvity develops end-to-end solutions for scientists, researchers, and clinicians addressing health challenges. The Field Support Engineer provides field service, maintenance, troubleshooting, installation, technical support, and customer training for EUROIMMUN instrumentation and products while ensuring service quality and customer satisfaction.

Responsibilities

• Respond to service requests and troubleshoot equipment malfunctions in a timely and efficient manner, ensuring minimal downtime for customers to all instrumentation distributed by EUROIMMUN and their integrated companies
• Responsible for verification of instrument performance prior to releasing the device to the end user
• Installation, relocation, and decommission of instrumentation distributed by EUROIMMUN (including integrated companies) at customer sites
• Provide scheduled hardware preventative maintenance, remedial maintenance, upgrades and warranty services in a timely manner by managing installed systems within the scope of customer’s service contracts
• Maintain positive, professional communications with customers and colleagues
• Completely and correctly document all activities in accordance with the company service policies and procedures and FDA requirements
• Maintain loaner, test equipment, off-site spare parts inventory, and other company equipment and supplies in good condition and working order. Protects the company’s assets
• Provide training and technical support to customer on the proper use and maintenance of equipment as needed
• Attend professional trade exhibitions as requested
• Make travel arrangements in accordance with Travel Policy
• Maintain a working knowledge of EUROIMMUN (including integrated companies) instrumentation, products, techniques, and technical issues by attending training and professional development opportunities as needed
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements

Skills

• * Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers
• * Two or more years experience as a field service representative or laboratory medical technologist/scientist
• * The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• * The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• * The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds
• * Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus
• * Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
• * Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
• * Well-organized and able to function independently with minimal supervision
• * Comfortable in presenting training and information seminars to customers
• * Customer oriented and strong interpersonal skills
• * Exhibits high level of critical thinking abilities
• * Strong verbal and written communication skills
• * Enthusiastic demeanor and a can do attitude
• * Strong computer skills (Microsoft Suite and basic networking)
• * Able to work in all areas of the laboratory
• * Frequent overnight and may include weekend travel, if needed
• * International travel may be required
• * Field based position

Qualifications

Must Haves

• * Associate Degree or Technical Degree in Applied Science, Biology, Chemistry, Electronics, or Biomedical Engineering or STEM, or 4 years military training; or vocational education, with emphasis on instrumentation and computers
• * Two or more years experience as a field service representative or laboratory medical technologist/scientist
• * The employee will be regularly required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• * The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl
• * The employee must frequently lift and/or move heavy instruments with weights up to 50 pounds
• * Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus

Nice to Haves

• * Theoretical and practical knowledge and working experience with diagnostic instrumentation products, specifically automated chemiluminescent (CLIA) and enzyme immunoassay (EIA) systems and a basic understanding of assays
• * Experience in biomechanics, service, repair and quality control for medical laboratory instrumentation, personal computers, and application software, and FDA regulations applicable to instrumentation service operations
• * Well-organized and able to function independently with minimal supervision
• * Comfortable in presenting training and information seminars to customers
• * Customer oriented and strong interpersonal skills
• * Exhibits high level of critical thinking abilities
• * Strong verbal and written communication skills
• * Enthusiastic demeanor and a can do attitude
• * Strong computer skills (Microsoft Suite and basic networking)
• * Able to work in all areas of the laboratory
• * Frequent overnight and may include weekend travel, if needed
• * International travel may be required
• * Field based position

Benefits

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan