Field Service Engineer - DC Metro, MD, Northern VA

Summary

Revvity develops end-to-end solutions that help scientists, researchers, and clinicians address significant health challenges. The Field Service Engineer supports customers using MLD and RRD products across the MD/VA/DC area by providing technical troubleshooting, installations, qualifications, preventive maintenance, and field service. The role also maintains service documentation and coordinates with internal teams to resolve customer issues and improve service quality.

Responsibilities

• Provide technical customer service for MLD and RRD products, including troubleshooting, diagnostics, and resolution support
• Support installation, qualification, preventive maintenance, and service activities in the field as needed
• Translate customer issues into clear, actionable updates for internal teams to drive timely fixes and continuous improvement
• Travel throughout the MD/DC area and the Philadelphia and greater PA/NJ territory (approximately 80% travel), with some overnight possibilities based on customer needs
• Maintain accurate service documentation, follow defined processes, and help ensure a high-quality customer experience

Skills

• * Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field
• * 3+ years of experience in technical customer service, field service engineering, technical support, or a customer-facing service role in a laboratory, life science, or regulated technology environment
• * Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools
• * 3+ years experience supporting Applied Genomics or Life Science instruments and related systems (including service, validation support, or qualification activities)
• * Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments
• * 3+ years experience coordinating with cross-functional internal teams (engineering, operations, or technical management) to resolve complex issues

Qualifications

Must Haves

• * Bachelor's degree in Engineering, Life Sciences, Biomedical Sciences, or STEM Field
• * 3+ years of experience in technical customer service, field service engineering, technical support, or a customer-facing service role in a laboratory, life science, or regulated technology environment
• * Troubleshooting skills with the ability to work methodically from customer symptoms to root cause, using documented procedures and tools

Nice to Haves

• * 3+ years experience supporting Applied Genomics or Life Science instruments and related systems (including service, validation support, or qualification activities)
• * Familiarity with service documentation, change tracking, and structured problem-solving approaches used in technical environments
• * 3+ years experience coordinating with cross-functional internal teams (engineering, operations, or technical management) to resolve complex issues

Benefits

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan