Multi Site Customer Service Coordinator

Summary

Ricoh USA, Inc. is an integrated solutions provider delivering services, solutions, and technologies that connect people and technology and empower business success. The Multi Site Customer Service Coordinator supports service delivery across multiple customer sites, provides on-site business services, assists with new account implementations, and helps improve operational processes while building positive customer relationships.

Responsibilities

• Provide coverage across multiple customer sites, ensuring consistent, high-quality service delivery and operational support based on each client’s unique needs
• Deliver on-site business services, including but not limited to:
• Mail and print services
• Hospitality support
• Reception/front desk coverage
• Shipping and receiving
• Courier coordination
• Printer fleet management
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations
• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers
• Bring energy and professionalism to every interaction by embracing a service-first mindset, maintaining authenticity, and building positive customer relationships
• Demonstrate adaptability and accountability by confidently taking on new challenges and consistently delivering exceptional service

Skills

• * High school diploma with at least 12 months of relevant work experience
• * Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius
• * Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations
• * This role requires regular use of a personal vehicle. Employees must maintain a valid driver's license and automobile insurance that meets or exceeds company-required coverage levels
• * Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset
• * Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs
• * Additional education beyond high school is encouraged
• * Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations
• * Demonstrated with prior experience in customer service or related fields
• * Commitment to personal growth and accountability through ongoing education and development opportunities

Qualifications

Must Haves

• * High school diploma with at least 12 months of relevant work experience
• * Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40–50-mile radius
• * Shifts are between 7am-7pm with possible overtime including weekends based on geographical locations
• * This role requires regular use of a personal vehicle. Employees must maintain a valid driver's license and automobile insurance that meets or exceeds company-required coverage levels
• * Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset
• * Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs

Nice to Haves

• * Additional education beyond high school is encouraged
• * Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations
• * Demonstrated with prior experience in customer service or related fields
• * Commitment to personal growth and accountability through ongoing education and development opportunities

Benefits

• $1000 sign on bonus to New Ricoh team members
• Monthly stipend of $260 to support the requirements of this role
• Employees are reimbursed for business mileage at the current IRS-approved mileage rate when traveling for company business beyond their normal commute to and from their primary work location.
• Reimbursement for approved business-related parking fees and tolls incurred while performing job responsibilities
• Remote workplace
• A broad selection of medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually
• Other benefits to enhance health, wellness, and ongoing personal and professional development