Technical Writer

Summary

Rippling is a company that provides a unified platform for HR, IT, and Finance, enabling businesses to manage various workforce systems efficiently. The Technical Writer will be responsible for creating and maintaining help documentation and eLearning materials, collaborating with internal stakeholders to ensure comprehensive coverage of Rippling's HR offerings and features.

Responsibilities

• Create end-user documentation for new product and feature launches
• Identify and close knowledge gaps alongside CX & Product
• Review and edit contributor content to meet style guidelines and high content quality standards
• Incorporate structured content principles for single-sourcing information across locations and audiences
• Use AI tools to research product information, review content requests, and create drafts
• Contribute your product and content expertise to the development of eLearning materials including training videos and hands-on exercises
• Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content
• Review success metrics across content delivery methods
• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts

Skills

• Minimum 2 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suite
• Experience developing written and visual materials for a professional customer audience
• Demonstrated experience managing complex projects with various stakeholders
• Experience supporting product release cycles in a fast-paced, ambiguous environment
• Excellent writing and grammatical skills; content is clear, succinct, and logical
• Strong organizational skills; ability to manage expectations and maintain focus
• Grit; a sustained history of hard work and perseverance
• Curiosity; a bias to constantly question, dig deeper, and learn
• Experience with AI tooling for content creation and review
• Experience with structured content and content reuse principles
• Experience authoring localization-friendly content

Qualifications

Must Haves

• Minimum 2 years of experience in a technical writing role focused on end-user documentation for a B2B SaaS platform or product suite
• Experience developing written and visual materials for a professional customer audience
• Demonstrated experience managing complex projects with various stakeholders
• Experience supporting product release cycles in a fast-paced, ambiguous environment
• Excellent writing and grammatical skills; content is clear, succinct, and logical
• Strong organizational skills; ability to manage expectations and maintain focus
• Grit; a sustained history of hard work and perseverance
• Curiosity; a bias to constantly question, dig deeper, and learn

Nice to Haves

• Experience with AI tooling for content creation and review
• Experience with structured content and content reuse principles
• Experience authoring localization-friendly content

Benefits

• Competitive salary + benefits + equity
• The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location.
• Final offer amounts may vary from the amounts listed below.