Pre-Deployment Manager

Summary

Robust AI is a robotics and artificial intelligence startup building autonomous warehouse robotic systems. The Pre-Deployment Manager plans and coordinates customer deployments, manages launch readiness, and serves as the primary liaison between customers and cross-functional internal teams. The role supports onsite launch execution, risk management, status reporting, and post-launch reviews.

Responsibilities

• Own day-to-day planning and coordination for customer deployments and launch readiness
• Serve as the primary point of contact for customer deployment execution and communication
• Build and manage project plans, milestones, action trackers, risk logs, and deployment status updates
• Run kickoff meetings, weekly deployment meetings, readiness reviews, and go-live check-ins with customer and internal teams
• Coordinate customer readiness across operations, facilities, IT/networking, training, staffing, and workflow requirements
• Partner with Robot Technicians, Engineering, Product, Hardware, Sales, and Customer Success leadership to support successful launches
• Escalate risks and blockers quickly and ensure timely follow-up across cross-functional teams
• Support onsite launch execution and customer communication during critical deployment periods
• Prepare status reports by gathering, analyzing, and summarizing relevant information
• Provide deployment metrics readouts and support post-launch reviews and lessons learned
• Build trusted customer relationships during deployment and early stabilization, and support expansion coordination over time as needed
• Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support

Skills

• - BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience
• - Strong knowledge and understanding of distribution and fulfillment operations
• - Experience managing implementations, customer deployments, or complex operational projects
• - Ability to communicate technical/complex information both verbally and in writing
• - Self-motivated and able to solve problems independently and in customer settings
• - Strong communication skills to collaborate effectively with internal and external teams
• - Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
• - Strong leadership and relationship-building skills
• - Ability to perform multiple tasks concurrently and respond to pressure situations effectively
• - Experience building trust with customer stakeholders while driving execution and accountability
• * Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support

Qualifications

Must Haves

• - BS in Business Administration, Operations, Engineering, or related field and at least 4 years of related work experience
• - Strong knowledge and understanding of distribution and fulfillment operations
• - Experience managing implementations, customer deployments, or complex operational projects
• - Ability to communicate technical/complex information both verbally and in writing
• - Self-motivated and able to solve problems independently and in customer settings
• - Strong communication skills to collaborate effectively with internal and external teams
• - Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
• - Strong leadership and relationship-building skills
• - Ability to perform multiple tasks concurrently and respond to pressure situations effectively
• - Experience building trust with customer stakeholders while driving execution and accountability
• * Able to travel on short notice up to 80% of the time within the United States for customer launches and onsite support

Benefits

• Stock options and huge growth potential
• Strong startup (and fun) culture
• Medical, Dental, and Vision coverage
• Flexible vacation and sick leave practices
• Paid parental leave