ROI Project Manager (Professional Services)

Summary

ROI Communication is an employee engagement company that develops purpose-driven strategies connecting cultures and creating brand champions. The Project Manager will manage client engagements and internal initiatives from start to finish, coordinating timelines, resources, deliverables, stakeholders, risks, and project communications. The role also supports forecasting, resource planning, project closeouts, and continuous improvement of project management processes and tools.

Responsibilities

• Providing end-to-end project management across multiple concurrent projects, including developing project plans and timelines, coordinating resources and meetings, managing schedules and hours, tracking deliverables, and partnering with client and internal stakeholders to maintain alignment, manage expectations, and ensure quality, on-time delivery
• Identifying project risks, issues, dependencies and potential roadblocks and proactively developing solutions
• Establishing clear roles, responsibilities, milestones, and expectations throughout the project lifecycle
• Facilitating project meetings and ensuring decisions, action items and next steps are clearly documented and communicated
• Monitoring project progress and partnering with client and internal stakeholders to maintain alignment, manage expectations, and proactively communicate changes, risks or decisions that may impact scope, timing, budget or delivery
• Coordinating multiple concurrent projects while maintaining attention to detail, quality, and deadlines
• Providing project management support for internal initiatives, including coordinating cross-functional teams, timelines, milestones, and deliverables
• Maintaining accurate project documentation and information in project management and business systems
• Supporting project forecasting, resource planning, and other professional services operational activities
• Conducting project closeouts and identifying lessons learned and opportunities to improve future delivery
• Contributing to the development and continuous improvement of project management processes, tools, and best practices

Skills

• Bachelor's degree (four-year college or technical school) required
• **4+ years** managing complex projects from initiation through completion
• Experience working across cross-functional teams and managing stakeholders at multiple levels
• Experience managing multiple concurrent clients and/or internal projects
• Proficient in project management platforms such as **Smartsheet, Asana, Wrike, Monday.com, or equivalent**; collaboration and productivity suites including **Microsoft 365 (Teams, SharePoint, OneNote) and/or Google Workspace**; and business communication tools such as **Zoom**
• Ability to learn new technology applications quickly
• Demonstrated experience using **AI tools and assistants** (such as **Claude, Microsoft Copilot, Gemini or ChatGPT**) to enhance project management workflows — including drafting and refining communications and deliverables, generating meeting summaries and action items, synthesizing information, and automating routine tasks
• Comfortable using **AI-native features within project management platforms** (e.g., AI-generated timelines, status reports, or risk flags)
• Able to evaluate AI output critically, apply sound judgment, and adapt prompts to get accurate, useful results
• Project management certification, such as PMP, CAPM or equivalent preferred
• **3+ years** in professional services or client-facing environment preferred
• Experience in event project management and design/creative project management and deliverables a plus

Qualifications

Must Haves

• Bachelor's degree (four-year college or technical school) required
• **4+ years** managing complex projects from initiation through completion
• Experience working across cross-functional teams and managing stakeholders at multiple levels
• Experience managing multiple concurrent clients and/or internal projects
• Proficient in project management platforms such as **Smartsheet, Asana, Wrike, Monday.com, or equivalent**; collaboration and productivity suites including **Microsoft 365 (Teams, SharePoint, OneNote) and/or Google Workspace**; and business communication tools such as **Zoom**
• Ability to learn new technology applications quickly
• Demonstrated experience using **AI tools and assistants** (such as **Claude, Microsoft Copilot, Gemini or ChatGPT**) to enhance project management workflows — including drafting and refining communications and deliverables, generating meeting summaries and action items, synthesizing information, and automating routine tasks
• Comfortable using **AI-native features within project management platforms** (e.g., AI-generated timelines, status reports, or risk flags)
• Able to evaluate AI output critically, apply sound judgment, and adapt prompts to get accurate, useful results

Nice to Haves

• Project management certification, such as PMP, CAPM or equivalent preferred
• **3+ years** in professional services or client-facing environment preferred
• Experience in event project management and design/creative project management and deliverables a plus

Benefits

• Remote work