Compliance Engineer Technician (Puerto Rico)

Summary

RTX is an aerospace and defense company seeking a Compliance Engineer Technician for its Enterprise Services team. The role provides incident support, troubleshoots compliance labeling and Office 365 governance issues, develops PowerShell scripts, and collaborates with QA, vendors, and cross-functional teams to maintain secure and reliable data protection solutions.

Responsibilities

• Level 2 to Level 4 incident support and leadership incident support associated with compliance labeling and O365 governance
• Update knowledge base articles and other documentation regarding labeling best practices, and RTX proprietary tools created to leverage Unified Labeling
• Troubleshoot Unified Labeling clients, and tools leveraging Unified Labeling
• Use PowerShell scripts to troubleshoot issues pertaining to MIP/AIP/UL
• Work with QA to ensure testing accurately measure the capabilities of products and services leveraging MIP/AIP/UL, Microsoft DLP, and O365 governance services
• Attending vendor meetings to support MIP/AIP/UL and the services and products that utilize it
• Track short and long term issues related to MIP/AIP/UL and related governance services
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only

Skills

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience
• 2+ years of experience with hands-on troubleshooting and desktop support or similar
• 2+ years of experience with Windows PowerShell scripting
• 2+ years of experience with Office 365
• 2+ years of experience with Service Now
• 2+ years of experience handling task tickets
• Experience with data classification and protection as well as networking (Switches, routers, firewalls, gateways)
• This position is remote. However, the successful candidate must be currently living in Puerto Rico
• The employee may be expected to travel to the Santa Isabel site location as needed
• Excellent verbal and written skills
• Experience with AvePoint Compliance Guardian
• Experience with Microsoft Government Community Cloud High (GCCH) environment
• Experience with MIP/AIP/UL on mobile devices
• Experience working with Azure Active Directory

Qualifications

Must Haves

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience
• 2+ years of experience with hands-on troubleshooting and desktop support or similar
• 2+ years of experience with Windows PowerShell scripting
• 2+ years of experience with Office 365
• 2+ years of experience with Service Now
• 2+ years of experience handling task tickets
• Experience with data classification and protection as well as networking (Switches, routers, firewalls, gateways)
• This position is remote. However, the successful candidate must be currently living in Puerto Rico
• The employee may be expected to travel to the Santa Isabel site location as needed

Nice to Haves

• Excellent verbal and written skills
• Experience with AvePoint Compliance Guardian
• Experience with Microsoft Government Community Cloud High (GCCH) environment
• Experience with MIP/AIP/UL on mobile devices
• Experience working with Azure Active Directory

Benefits

• Healthcare benefits
• Wellness benefits
• Retirement benefits
• Work/life benefits
• Career development programs
• Recognition programs
• Parental leave, including paternal leave
• Flexible work schedules
• Achievement awards
• Educational assistance
• Child/adult backup care
• Remote work, primarily offsite from home, for employees currently living in Puerto Rico