Field Service Engineer (Remote)

Summary

RTX, through its Advanced Thermal Sciences organization within Collins Aerospace, supports advanced systems used in semiconductor manufacturing operations. The Field Service Engineer performs installation, maintenance, troubleshooting, calibration, and optimization of complex electromechanical temperature control equipment while serving as a primary customer-facing technical representative. The role also involves coordinating technical services, diagnosing control systems and PLC issues, and traveling to customer sites as needed.

Responsibilities

• Perform on-site field service, including installation, operation, maintenance, repair, and removal of complex temperature control equipment to meet customer and company requirements
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long-term performance
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs
• Serve as the primary on-site representative, building strong relationships and ensuring a high level of customer satisfaction
• Ensure services are delivered in alignment with contract requirements, timelines, and expectations
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions
• Basic computer literacy, including navigating Microsoft Office 360 and standard desktop applications
• Up to 50% Travel expected to support customer sites and business needs

Skills

• This job requires a U.S. Person
• Typically requires a University Degree and less than 2 years of prior relevant experience
• Demonstrated experience in troubleshooting and servicing complex temperature control equipment
• Strong customer-facing communication skills with the ability to build relationships and represent the organization effectively
• Experience supporting or servicing industrial/commercial refrigeration systems
• Experience troubleshooting and diagnosing electrical control systems, including PLCs
• Experience performing hands-on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment
• Universal EPA certification

Qualifications

Must Haves

• This job requires a U.S. Person
• Typically requires a University Degree and less than 2 years of prior relevant experience
• Demonstrated experience in troubleshooting and servicing complex temperature control equipment

Nice to Haves

• Strong customer-facing communication skills with the ability to build relationships and represent the organization effectively
• Experience supporting or servicing industrial/commercial refrigeration systems
• Experience troubleshooting and diagnosing electrical control systems, including PLCs
• Experience performing hands-on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment
• Universal EPA certification

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
• Birth, adoption, and parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Paid time off
• Holidays
• Remote work arrangement