Account Manager

Summary

Runpod is the AI Developer Cloud, serving over one million developers with a platform for AI experimentation and deployment. The Account Manager will focus on nurturing customer relationships, driving retention and upsells, and ensuring clients maximize value from the platform.

Responsibilities

• Serve as the main point of contact for a portfolio of existing accounts
• Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene
• Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans)
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings
• Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers
• Build account plans, forecasts, and growth strategies for each client
• Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership
• Handle contract renewals, negotiation, and escalations
• Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
• Occasionally assist in onboarding or transitions of new clients within your portfolio
• Periodic travel to visit top customers or represent Runpod at key industry events

Skills

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure)
• Strong technical acumen with the confidence to engage both developers and executives
• Strong relationship skills; ability to manage multiple stakeholders (technical and business)
• Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention
• Comfortable analyzing usage data, spotting trends, and making recommendations based on that
• Excellent communication (verbal and written) and presentation skills
• Proficiency with CRM, analytics tools, and Slack-like collaboration platforms
• Self-starter and ability to take ownership of accounts end-to-end
• Successful completion of a background check
• Familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling

Qualifications

Must Haves

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure)
• Strong technical acumen with the confidence to engage both developers and executives
• Strong relationship skills; ability to manage multiple stakeholders (technical and business)
• Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention
• Comfortable analyzing usage data, spotting trends, and making recommendations based on that
• Excellent communication (verbal and written) and presentation skills
• Proficiency with CRM, analytics tools, and Slack-like collaboration platforms
• Self-starter and ability to take ownership of accounts end-to-end
• Successful completion of a background check

Nice to Haves

• familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling

Benefits

• Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
• Generous medical, dental & vision plans
• Flexible PTO- take the time you need to recharge
• Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
• Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
• $1,200 Home Office & Equipment Stipend-We set you up for success from day one with gear and support to create your ideal workspace