Ryder System, Inc.
Posted 159 days agoVerified live 1d ago
Application Support Engineer I
Brief overview
Coral Gables, FLIn-person
UndergradOr in progress
$50k–$60k/yrStated range
Problem-solving and analytical thinkingStrong communication skillsAbility to follow structured processesExposure to enterprise applications
Job description
Summary
Ryder System, Inc. is seeking an Application Support Engineer I to combine hands-on application support with engineering-focused troubleshooting across enterprise platforms. This entry-level role is designed to develop future application engineers by resolving production issues and supporting business operations while gaining exposure to various technology areas.
Responsibilities
- Troubleshoot and resolve well-defined application incidents and service requests using documented procedures
- Perform data corrections, user support, and basic configuration updates within established guidelines
- Follow runbooks and knowledge articles to diagnose issues and implement standard fixes
- Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis
- Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities
- Identify recurring issues and flag patterns to senior engineers for further investigation
- Collaborate with senior engineers on complex issues
- Contribute to knowledge articles and continuous improvement efforts
- Participate in training and development activities within the Talent Incubator Program
Skills
- Problem-solving and analytical thinking
- Strong communication skills
- Ability to follow structured processes
- Willingness to learn new technologies and programming languages
- Bachelor's Degree in Computer Science, MIS, or related field
- Basic programming knowledge (SQL, Python, JavaScript, or TypeScript)
- 1 year or more in Professional, Internship or project experience with development and/or application support
- Exposure to enterprise applications
- Basic understanding of APIs and data flows
Qualifications
Must Haves
- Problem-solving and analytical thinking
- Strong communication skills
- Ability to follow structured processes
- Willingness to learn new technologies and programming languages
- Bachelor's Degree in Computer Science, MIS, or related field
- Basic programming knowledge (SQL, Python, JavaScript, or TypeScript)
Nice to Haves
- 1 year or more in Professional, Internship or project experience with development and/or application support
- Exposure to enterprise applications
- Basic understanding of APIs and data flows
Benefits
- Comprehensive health and welfare benefits
- Medical
- Prescription
- Dental
- Vision
- Life insurance
- Disability insurance options
- Paid time off for vacation
- Illness
- Bereavement
- Family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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