Ryder System, Inc.
Posted 159 days agoVerified live 2d ago
Application Support Engineer II
Brief overview
Coral Gables, FLIn-person
UndergradOr in progress
$63k–$73k/yrStated range
2+ yrsMinimum
TroubleshootingAnalytical skillsIndependent work on complex issuesCommunicationCollaborationProgramming (SQL, Python, JavaScript, TypeScript)SQL/data queryingAPIs and integrationsRCA/problem management
Job description
Summary
Ryder System, Inc. is a company focused on technology solutions, and they are seeking an Application Support Engineer II to enhance system stability and resolve complex issues. The role involves troubleshooting, implementing fixes, and contributing to long-term improvements while participating in a talent incubator program for technology professionals.
Responsibilities
- Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
- Perform advanced data analysis and debugging to identify root causes of system issues
- Implement configuration changes and light development fixes to resolve issues and improve system performance
- Own issues end-to-end, including diagnosis, resolution, validation, and documentation
- Identify systemic issues and contribute to long-term solutions and process improvements
- Partner with development teams to refine escalations and reduce repeat issues
- Contribute to knowledge base improvements and automation opportunities
- Operates with moderate to high independence; handles most issues without guidance
- Impacts team-level processes and contributes to cross-team issue resolution
- Provides guidance and support to Level I engineers
- Participate in training and development activities within the Talent Incubator Program
Skills
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
- Bachelor's Degree in Computer Science, MIS, or related field
- Two (2) years to Four (4) years or more in Application support or development
- Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced
- Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate
- Experience with SQL/data querying Intermediate
- Familiarity with APIs and integrations
- Experience with RCA/problem management
Qualifications
Must Haves
- Strong troubleshooting and analytical skills
- Ability to work independently on complex issues
- Strong communication and collaboration skills
- Bachelor's Degree in Computer Science, MIS, or related field
- Two (2) years to Four (4) years or more in Application support or development
- Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced
- Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate
- Experience with SQL/data querying Intermediate
Nice to Haves
- Familiarity with APIs and integrations
- Experience with RCA/problem management
Benefits
- Comprehensive health and welfare benefits
- Medical
- Prescription
- Dental
- Vision
- Life insurance
- Disability insurance options
- Paid time off for vacation
- Illness
- Bereavement
- Family and parental leave
- Tax-advantaged 401(k) retirement savings plan
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