Tier One Technical Support

Summary

SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command. The role involves providing real-time technical support and base-level network support for various systems and ensuring efficient operation and user assistance.

Responsibilities

• Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP
• TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer
• Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP)
• Provide base-level network support to include restoration of system access and minor system anomaly resolution
• Other duties will include Tier 1 level support covering:
• User Account Management
• Monitor System Status
• Report on System Outages
• Log outage statistics
• Limited System/Service Restarts
• Escalating Tickets to Higher Tiers

Skills

• Bachelors in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree
• IATII Level Certification in line with DoD 8570
• Relevant computing environment certification. (Linux+, MCSA, Red Hat Certified Administration)
• Experience working with Windows OS and Linux
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes)
• TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration
• Candidate must be a US Citizen
• Dual Citizenship is a disqualifier for this position
• Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background
• Ability to read and understand network and electronic diagrams and troubleshoot system errors
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help)
• Strong background in Microsoft Office tools
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels
• Knowledgeable of the following: Coding (BASH), Coding (Puppet), YAML, Network (TCP/IP), Network (DHCP Server, Linux), Network (DNS Server, Linux & Windows), Provisioning (PXE / Anaconda), Active Directory, Niagara Files, Public Key Infrastructure
• Familiarity with the systems being supported by this help desk
• Familiarity with communication security and signals intelligence designs and operations
• Familiarity with network operations and repair
• Familiarity with Quality Assurance (QA) policies and procedures for DoD systems
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems
• Prior military IT or networking experience is a plus

Qualifications

Must Haves

• Bachelors in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree
• IATII Level Certification in line with DoD 8570
• Relevant computing environment certification. (Linux+, MCSA, Red Hat Certified Administration)
• Experience working with Windows OS and Linux
• Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes)
• TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration
• Candidate must be a US Citizen
• Dual Citizenship is a disqualifier for this position
• Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background
• Ability to read and understand network and electronic diagrams and troubleshoot system errors
• Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help)
• Strong background in Microsoft Office tools
• Ability to build and maintain customer relationships and partnerships with stakeholders at all levels
• Knowledgeable of the following: Coding (BASH), Coding (Puppet), YAML, Network (TCP/IP), Network (DHCP Server, Linux), Network (DNS Server, Linux & Windows), Provisioning (PXE / Anaconda), Active Directory, Niagara Files, Public Key Infrastructure

Nice to Haves

• Familiarity with the systems being supported by this help desk
• Familiarity with communication security and signals intelligence designs and operations
• Familiarity with network operations and repair
• Familiarity with Quality Assurance (QA) policies and procedures for DoD systems
• Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems
• Prior military IT or networking experience is a plus