Licensed Colorist (Bilingual)

Summary

Sally Beauty is seeking a Licensed Colorist who is bilingual in Spanish and English to provide digital color consultations to DIY enthusiasts. The role focuses on building lasting client relationships, offering expert advice, and ensuring client satisfaction throughout their hair color journey.

Responsibilities

• Connect, engage, and inspire clients through digital color consultations with the intent to build a lasting relationship with each DIY enthusiast
• Listen and understand each client’s needs; make expert product recommendations, build a customized shopping cart, and ensure the DIY enthusiast is setup for success across every step of their hair color journey
• Provide unrivaled expertise to each client offering advice; troubleshoot color situations to ensure the client achieves a positive outcome
• Demonstrate ‘build the basket’ techniques to offer complimentary products that will further enhance the DIY experience
• Assess the skill level of each client; teach and advise on products and techniques that will ensure their success
• Demonstrate the Sally Engagement Model utilizing tutorials, provide written summary of the consultation and follow up to ensure client satisfaction
• Meet or exceed established metrics, color growth goals
• Keep abreast of what’s happening at Sally Beauty; demonstrate the CAN DO values
• Share color expertise and selling techniques across the team of Licensed Colorists to promote overall team skillset
• Communicate with support center partners on emerging trends, products concerns and client issues
• Complete all required company and vendor training programs
• Seek out internal and external learning opportunities to develop unrivaled expertise in all areas of hair color technical knowledge and selling skills
• Strive for continuous improvement; grow and develop techniques to retain clients and increase sales

Skills

• MUST HAVE ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THIS OPPORTUNITY
• High school diploma or equivalent
• Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
• Ability to pass a detailed Hair Color Knowledge Check
• Strong professional image and ability to interface positively with clients
• Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
• Strong written and verbal communication skills, at all levels within and outside the organization
• Proficient problem-solving skills and ability to correct complex hair color situations
• Ability to attend virtually or travel to meetings and vendor training, as scheduled
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required
• Strong time management and organization skills and the ability to successfully manage multiple projects at once
• BILINGUAL: Need Fluent in Spanish and English--speaking, writing, conversation--highly preferred
• Valid Cosmetology Licensed required, with emphasis in Color Theory preferred

Qualifications

Must Haves

• MUST HAVE ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THIS OPPORTUNITY
• High school diploma or equivalent
• Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
• Ability to pass a detailed Hair Color Knowledge Check
• Strong professional image and ability to interface positively with clients
• Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
• Strong written and verbal communication skills, at all levels within and outside the organization
• Proficient problem-solving skills and ability to correct complex hair color situations
• Ability to attend virtually or travel to meetings and vendor training, as scheduled
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required
• Strong time management and organization skills and the ability to successfully manage multiple projects at once

Nice to Haves

• BILINGUAL: Need Fluent in Spanish and English--speaking, writing, conversation--highly preferred
• Valid Cosmetology Licensed required, with emphasis in Color Theory preferred