Customer Success Manager II

Summary

Samsara is a connected operations cloud company that helps organizations use Internet of Things data to improve the safety, efficiency, and sustainability of physical operations. The Customer Success Manager II will partner with major customers to understand their challenges, develop success plans, conduct business reviews and workshops, and advise on maximizing the Samsara platform.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• This is a remote position open to candidates residing in the US**except** **Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C
• * 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role
• * This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• * Experience supporting or working with technical products
• * Solutions-oriented with strong problem-solving skills
• * Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
• * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• * Diplomacy, tact, and poise under pressure when working through customer issues
• * Bachelor's degree from a 4-year institution
• * Has strong bias for action, the ability to think big, with insistence on high standards
• * Thrives in an unstructured, fast-paced, and change-heavy environment
• Enterprise SaaS experience preferred
• * Has experience serving and supporting large-scale business solutions at Fortune 500 companies

Qualifications

Must Haves

• This is a remote position open to candidates residing in the US**except** **Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C
• * 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role
• * This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• * Experience supporting or working with technical products
• * Solutions-oriented with strong problem-solving skills
• * Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support and Engineering leadership, day-to-day users of our software
• * Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• * Diplomacy, tact, and poise under pressure when working through customer issues
• * Bachelor's degree from a 4-year institution
• * Has strong bias for action, the ability to think big, with insistence on high standards
• * Thrives in an unstructured, fast-paced, and change-heavy environment

Nice to Haves

• Enterprise SaaS experience preferred
• * Has experience serving and supporting large-scale business solutions at Fortune 500 companies

Benefits

• Performance-based bonus/variable pay
• Equity for eligible roles
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health plans
• Parental leave plans