Associate Network Engineer

Summary

Sanford Health is a rural health system dedicated to transforming the healthcare experience and providing access to healthcare services. The Associate Network Engineer supports the installation, maintenance, service delivery, and operational support of enterprise network infrastructure across Sanford Health locations. The role focuses on ServiceNow requests, network configuration, documentation, troubleshooting development, and reliable network operations under the guidance of experienced engineers.

Responsibilities

• Fulfill network-related service requests through ServiceNow, including standard changes, configuration updates, and infrastructure support tasks
• Assist with the support and maintenance of enterprise network infrastructure across multiple locations and care environments
• Perform planned network changes and operational tasks under established standards, procedures, and change management practices
• Learn and support technologies including routing, switching, wireless networking, WAN/LAN connectivity, and related network services
• Assist with the administration and maintenance of core network services, including DNS and IP address management (IPAM)
• Work within a primarily Cisco and Infoblox environment while developing technical expertise
• Maintain accurate documentation including network diagrams, procedures, standards, and configuration information
• Collaborate with network engineers, IT teams, vendors, and site stakeholders to complete service requests and operational work
• Provide operational support for network upgrades, hardware replacements, and lifecycle management activities led by senior engineers
• Develop troubleshooting skills through mentorship and hands-on support activities
• Contribute to stable and secure network operations that support clinical, long-term care, and critical care environments
• Participate in a weekly rotating on-call schedule after completing required training and onboarding

Skills

• Associate's Degree in a networking, computer science, information systems, or related technology field. Two years of equivalent work experience may be substituted for education
• Experience in basic switching, TCP/IP, Wi-Fi, and physical cabling standards/practices required
• Strong knowledge of networking concepts, protocols, and network hardware and software configuration and troubleshooting required
• Associate degree or higher in Networking, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
• 0-2 years of professional experience in networking, information technology, technical support, or related fields
• Foundational understanding of:
• TCP/IP
• Basic routing and switching
• VLANs
• WAN/LAN technologies
• Wireless networking fundamentals
• VPN concepts
• Basic network troubleshooting methodologies
• Strong desire to learn enterprise networking technologies and operational processes
• Ability to follow documented procedures and manage assigned work effectively
• Strong written and verbal communication skills
• Experience with network troubleshooting tools and methodologies a plus
• Bachelor's degree in Networking, Information Technology, Computer Science, or related field
• Completion of networking coursework, internship experience, lab experience, or technical projects related to networking
• Familiarity with Cisco networking technologies
• Exposure to DNS, DHCP, IPAM, or related network services
• Familiarity with ServiceNow or other IT service management platforms
• Experience supporting users, systems, or infrastructure in a technical environment
• Understanding of operational documentation and change management processes
• Industry certifications such as CCNA, CompTIA Network+, or similar certifications are a plus

Qualifications

Must Haves

• Associate's Degree in a networking, computer science, information systems, or related technology field. Two years of equivalent work experience may be substituted for education
• Experience in basic switching, TCP/IP, Wi-Fi, and physical cabling standards/practices required
• Strong knowledge of networking concepts, protocols, and network hardware and software configuration and troubleshooting required
• Associate degree or higher in Networking, Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
• 0-2 years of professional experience in networking, information technology, technical support, or related fields
• Foundational understanding of:
• TCP/IP
• Basic routing and switching
• VLANs
• WAN/LAN technologies
• Wireless networking fundamentals
• VPN concepts
• Basic network troubleshooting methodologies
• Strong desire to learn enterprise networking technologies and operational processes
• Ability to follow documented procedures and manage assigned work effectively
• Strong written and verbal communication skills

Nice to Haves

• Experience with network troubleshooting tools and methodologies a plus
• Bachelor's degree in Networking, Information Technology, Computer Science, or related field
• Completion of networking coursework, internship experience, lab experience, or technical projects related to networking
• Familiarity with Cisco networking technologies
• Exposure to DNS, DHCP, IPAM, or related network services
• Familiarity with ServiceNow or other IT service management platforms
• Experience supporting users, systems, or infrastructure in a technical environment
• Understanding of operational documentation and change management processes
• Industry certifications such as CCNA, CompTIA Network+, or similar certifications are a plus

Benefits

• Approximately 90% remote work with occasional on-site responsibilities
• Opportunities for mentorship, professional development, certification growth, and career advancement within the Network Engineering team
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package