EHR Applications Support Analyst

Summary

Sanford Health is a rural health system dedicated to transforming the health care experience and improving access to health care. The EHR Applications Support Analyst provides healthcare information system and application support, resolves incidents and service requests, develops training documentation, supports training sessions, and recommends workflow improvements. The role also designs, tests, implements, evaluates, and maintains information technologies supporting business needs.

Responsibilities

• Performs routine healthcare information system and application support
• Utilizes analytical skills and experiences to investigate or escalate support issues
• Resolves incidents and services requests
• Assists in the creation and maintenance of training documentation
• Incorporates appropriate presentation techniques to support and/or lead training sessions
• Researches, analyzes and makes recommendations for application workflow improvements
• Creates and analyzes reports created using multiple reporting mechanisms
• The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
• Promotes and participates in a team approach
• Works with other departments and outside vendors
• Comfortable managing change with excellent problem solving skills
• Time management and prioritization of tasks on a daily basis
• Proficient verbal and written communication required
• Positive attitude and excellent customer service skills are expected
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required

Skills

• Proficient verbal and written communication required
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
• Bachelor's Degree required
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing
• EClinical Works experience highly preferred
• Comfortable managing change with excellent problem solving skills
• Time management and prioritization of tasks on a daily basis
• Positive attitude and excellent customer service skills are expected
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
• When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful
• When applicable, possess knowledge in state and federal laws, rules and regulations
• Area of focus in Information Technology, Healthcare, Business, or related field preferred
• One year of relevant experience in application support, hardware or interface preferred

Qualifications

Must Haves

• Proficient verbal and written communication required
• Proficiency with software such as word processing, spreadsheets, databases, and presentation software required
• Bachelor's Degree required
• If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing

Nice to Haves

• eClinical Works experience highly preferred
• Comfortable managing change with excellent problem solving skills
• Time management and prioritization of tasks on a daily basis
• Positive attitude and excellent customer service skills are expected
• Ability to communicate diplomatically across integrated teams
• Good interpersonal skills
• Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred
• When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful
• When applicable, possess knowledge in state and federal laws, rules and regulations
• Area of focus in Information Technology, Healthcare, Business, or related field preferred
• One year of relevant experience in application support, hardware or interface preferred

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• A 401(k) retirement plan
• Work/life balance benefits
• A generous time off package to maintain a healthy home-work balance