Clinical Applications Support Analyst - Ambulatory

Summary

Sanford Health is a rural health system dedicated to providing health care services in America’s heartland. The Clinical Applications Support Analyst - Ambulatory gathers, analyzes, develops, tests, implements, evaluates, and maintains clinical information technologies, while supporting clinical practice, workflow improvements, reporting, and clinical decision-making.

Responsibilities

• Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms
• Utilize Tier Two/high level of customer service while promoting and participating in the team approach
• Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills
• Training presentation techniques and skills
• Proficient verbal and written communication skills and efficient use of Microsoft Office software
• A positive attitude and superior customer service skills
• Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications
• Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work
• Skillful in adapting to change
• Adjusts to new or changing assignments, processes, and people
• Identifies and considers alternative approaches to situations or problems
• A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives
• Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint
• Information Technology (IT) certification should be obtained within six months of date of hire
• IT certification must be completed within three attempts of certification testing
• Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date
• Renewal guidelines per discipline

Skills

• Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred
• Depending upon location, be licensed/registered/certified in a clinical field within Sanford's footprint
• IT certification should be obtained within six months of date of hire
• IT certification must be completed within three attempts of certification testing
• Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date
• Renewal guidelines per discipline
• Previous experience in Information Technology is preferred

Qualifications

Must Haves

• Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred
• Depending upon location, be licensed/registered/certified in a clinical field within Sanford's footprint
• IT certification should be obtained within six months of date of hire
• IT certification must be completed within three attempts of certification testing
• Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date
• Renewal guidelines per discipline

Nice to Haves

• Previous experience in Information Technology is preferred