Account Executive

Summary

ScalePad builds software that helps managed service providers evolve into strategic advisors through risk insights, client planning, and service delivery solutions. The Account Executive will lead the complete sales journey, build trusted partnerships, demonstrate ScalePad’s solutions, manage CRM-driven pipelines, and drive new and expansion revenue among MSP partners.

Responsibilities

• Lead the complete sales process, from initial engagement, sales demo and strategic consultation with prospects and core partners to understanding their unique needs, articulating the value proposition of ScalePad, and ultimately closing deals. Your ability to navigate this cycle efficiently and effectively will be key to our continued success
• Serve as the face of ScalePad to our prospects and core partners, acting as a trusted advisor and educating them on the full suite of sales resources available. Demonstrate how our solutions can address their needs now and in the future to support their business growth and client success
• Stay ahead of the curve in the fast-paced world of MSPs by maintaining a deep knowledge base of market behaviour and trends. Anticipate partner needs and tailor your approach accordingly
• Utilize exceptional communication skills, both written and verbal, to articulate complex ideas clearly and persuasively. Listen with empathy and understanding, becoming a trusted advisor and advocate for our partners
• Play a crucial role in contributing operationally to the growth and success of our company. Provide insights and feedback to shape strategies, processes, and product offerings, ensuring we remain at the forefront of innovation in the MSP space
• Maintain accurate and up-to-date records in CRM software, leveraging insights to optimize outreach strategies and meet or exceed sales targets
• Provide feedback to internal teams on product enhancements, process improvements, and market insights to ensure we remain innovative and competitive
• Drive revenue growth within our existing partner base by identifying and executing strategic cross-sell opportunities among partners already leveraging at least one ScalePad solution
• Engage partners through proactive outreach, tailored consultations, and value-driven conversations to uncover additional needs, position complementary offerings, and expand account footprint

Skills

• 2+ years of successful SaaS or B2B experience in a business development or sales role where you learned and applied in depth industry product knowledge to consult on the needs of the client
• You can discuss a past demonstrated ability to succeed with a plan which may have included strategies to position and advise on new products or new features within existing products
• You can share a process or methodology you have learned to support your clients experience in evaluating and selecting a service or product based solution
• Metrics-driven mindset with expertise in pipeline management, conversion tracking, and leveraging CRM systems like Hubspot or SFDC to manage and communicate your potential results and forecast
• Proven success in fast-paced, dynamic, and entrepreneurial environments, balancing multiple priorities with precision and empathy
• Self-starter with excellent communication skills, both written and verbal, adept at building rapport with partners, colleagues, and managers
• You actively use AI tools in your sales workflow — for account research, personalized outreach, deal strategy, and pipeline management — and can point to specific ways it improves your performance. (Non-negotiable)
• This is a full-time role for those who are eligible to work in Canada or the United States
• We would love to know if you have experience in the MSP space or selling to IT decision-makers

Qualifications

Must Haves

• 2+ years of successful SaaS or B2B experience in a business development or sales role where you learned and applied in depth industry product knowledge to consult on the needs of the client
• You can discuss a past demonstrated ability to succeed with a plan which may have included strategies to position and advise on new products or new features within existing products
• You can share a process or methodology you have learned to support your clients experience in evaluating and selecting a service or product based solution
• Metrics-driven mindset with expertise in pipeline management, conversion tracking, and leveraging CRM systems like Hubspot or SFDC to manage and communicate your potential results and forecast
• Proven success in fast-paced, dynamic, and entrepreneurial environments, balancing multiple priorities with precision and empathy
• Self-starter with excellent communication skills, both written and verbal, adept at building rapport with partners, colleagues, and managers
• You actively use AI tools in your sales workflow — for account research, personalized outreach, deal strategy, and pipeline management — and can point to specific ways it improves your performance. (Non-negotiable)
• This is a full-time role for those who are eligible to work in Canada or the United States

Nice to Haves

• We would love to know if you have experience in the MSP space or selling to IT decision-makers

Benefits

• Employee Stock Ownership Plan (ESOP) and 401(k) matching
• Parental leave programs
• Opt-in mentorship programs with founders and senior leaders
• An annual professional development budget
• Brand new, top-of-the-line hardware and equipment
• Remote or hybrid work arrangements, with hub locations in Vancouver, Toronto, and Phoenix
• A monthly stipend to help create an effective hybrid or remote work environment
• Comprehensive health and dental coverage