iLottery TechOps Engineer

Summary

Scientific Games is the global leader in lottery games, sports betting and technology, and they are seeking a TechOps Engineer to join their Technical Operations team. The role focuses on supporting player loyalty and iLottery platforms, ensuring reliability and performance of critical gaming systems through cloud-native infrastructure and Kubernetes operations.

Responsibilities

• Support deployment, maintenance, and operational excellence of customer-facing iLottery and loyalty platforms
• Design, implement, and maintain GitOps-driven CI/CD pipelines using tools such as ArgoCD and related automation frameworks
• Administer and support Kubernetes environments across both on-premises and cloud-based infrastructure
• Manage and troubleshoot containerized workloads and supporting platform services
• Monitor, triage, troubleshoot, and resolve issues related to system availability, latency, scalability, and application performance
• Implement and maintain observability solutions utilizing Graylog, New Relic, and related monitoring/logging platforms
• Define, refine, and track Service Level Objectives (SLOs), operational metrics, and platform health indicators
• Support infrastructure automation and configuration management initiatives
• Ensure system capacity, resiliency, and disaster recovery considerations are incorporated into operational planning
• Identify and remediate infrastructure and application security concerns
• Collaborate with development teams to improve deployment reliability, release processes, and operational readiness
• Ensure incidents and service requests are addressed within established SLAs
• Maintain accurate operational documentation, runbooks, and knowledge base articles
• Participate in a 24x7x365 on-call rotation supporting production systems

Skills

• 3+ years of Linux system administration experience in highly available production environments
• Strong experience supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation
• Hands-on experience administering Kubernetes clusters in both on-premises and cloud environments
• Experience implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tooling
• Experience with containerization technologies including Docker and Kubernetes
• Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or similar tools
• Experience troubleshooting distributed systems and microservices architectures
• Familiarity with cloud infrastructure platforms and virtualization technologies including VMware
• Experience with infrastructure-as-code and automation tooling such as Ansible, Terraform, or equivalent
• Strong understanding of networking fundamentals including DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts
• Experience supporting messaging and event-driven platforms such as RabbitMQ, ActiveMQ, or Redis
• Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis
• Strong scripting and automation experience using Bash, Python, or similar languages
• Excellent troubleshooting, communication, documentation, and collaboration skills
• Strong organizational, prioritization, and time management abilities
• Bachelor's degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience
• Experience with hybrid cloud and multi-data center deployments
• Familiarity with DevSecOps practices and security scanning within CI/CD pipelines
• Experience with platform reliability engineering, SRE practices, or operational automation
• Experience within iLottery, iGaming, fintech, or other highly available transactional industries
• Familiarity with: ArgoCD, Graylog, New Relic, Prometheus/Grafana, Terraform, ELK/OpenSearch, Redis, RabbitMQ, Ansible, VMware, Cloud-native architectures

Qualifications

Must Haves

• 3+ years of Linux system administration experience in highly available production environments
• Strong experience supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation
• Hands-on experience administering Kubernetes clusters in both on-premises and cloud environments
• Experience implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tooling
• Experience with containerization technologies including Docker and Kubernetes
• Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or similar tools
• Experience troubleshooting distributed systems and microservices architectures
• Familiarity with cloud infrastructure platforms and virtualization technologies including VMware
• Experience with infrastructure-as-code and automation tooling such as Ansible, Terraform, or equivalent
• Strong understanding of networking fundamentals including DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts
• Experience supporting messaging and event-driven platforms such as RabbitMQ, ActiveMQ, or Redis
• Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis
• Strong scripting and automation experience using Bash, Python, or similar languages
• Excellent troubleshooting, communication, documentation, and collaboration skills
• Strong organizational, prioritization, and time management abilities
• Bachelor's degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience

Nice to Haves

• Experience with hybrid cloud and multi-data center deployments
• Familiarity with DevSecOps practices and security scanning within CI/CD pipelines
• Experience with platform reliability engineering, SRE practices, or operational automation
• Experience within iLottery, iGaming, fintech, or other highly available transactional industries
• Familiarity with: ArgoCD, Graylog, New Relic, Prometheus/Grafana, Terraform, ELK/OpenSearch, Redis, RabbitMQ, Ansible, VMware, Cloud-native architectures