Information Technology Specialist

Summary

Sealing Technologies, a Parsons Company, is a trusted partner in providing edge computing hardware and cybersecurity solutions. They are seeking an IT Specialist to support day-to-day IT operations, troubleshoot technical issues, and assist with user onboarding and offboarding.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees, including workstation, laptop, printer, mobile device, software, and peripheral troubleshooting
• Provide regular on-site IT support for the Stevensville, MD warehouse facility approximately two times per week
• Assist with new hire onboarding, equipment setup, account provisioning, access requests, and user orientation
• Support offboarding activities including account disablement, equipment collection, and access removal
• Troubleshoot Microsoft 365, Windows, Teams, Outlook, OneDrive, SharePoint, and other business applications
• Assist with user account management, group memberships, permissions, and basic Active Directory / Entra ID administration
• Image, configure, deploy, and maintain company laptops, desktops, printers, scanners, and related equipment
• Support warehouse technology needs, including workstations, printers, network connectivity, mobile devices, and other operational systems
• Support conference room technology, AV equipment, displays, cameras, microphones, and meeting platforms
• Respond to helpdesk tickets, document work performed, and escalate issues when appropriate
• Assist with inventory tracking, asset management, equipment lifecycle support, and procurement coordination
• Support basic network troubleshooting including Wi-Fi, wired connectivity, VPN access, and printer connectivity
• Maintain clear technical documentation, user guides, and internal support procedures
• Help enforce IT security policies, endpoint standards, and access control procedures
• Perform other IT support tasks as business needs evolve

Skills

• U.S. Citizenship
• Ability to obtain a Secret clearance
• 1- 3 years of professional IT support, helpdesk, desktop support, or technical support experience
• Ability to work fully in-office from the Columbia, MD headquarters
• Ability to travel regularly to the Stevensville, MD warehouse facility approximately two times per week
• Reliable transportation for local travel between company locations
• Strong customer service skills and the ability to support users with varying levels of technical experience
• Hands-on experience troubleshooting Windows laptops, desktops, printers, peripherals, and common business applications
• Familiarity with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and basic user account support
• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, VPN, and general connectivity troubleshooting
• Ability to follow documented procedures and contribute to process improvement
• Strong written and verbal communication skills
• Ability to manage multiple support requests, prioritize tasks, and follow through to completion
• Experience supporting warehouse, lab, manufacturing, logistics, or operational technology environments
• Experience with Active Directory, Entra ID, Intune, or endpoint management tools
• Experience supporting conference room AV technology, Teams Rooms, Zoom Rooms, or similar platforms
• Familiarity with ticketing systems and IT asset management processes
• Basic experience with PowerShell or other scripting tools
• Experience working in a government contractor, Federal, DoD, cybersecurity, or professional services environment
• CompTIA A+, Network+, Security+, Microsoft, or other relevant IT certifications
• Familiarity with endpoint security tools, patching, device compliance, and standard IT security practices
• Ability to obtain and maintain a security clearance, if required

Qualifications

Must Haves

• U.S. Citizenship
• Ability to obtain a Secret clearance
• 1- 3 years of professional IT support, helpdesk, desktop support, or technical support experience
• Ability to work fully in-office from the Columbia, MD headquarters
• Ability to travel regularly to the Stevensville, MD warehouse facility approximately two times per week
• Reliable transportation for local travel between company locations
• Strong customer service skills and the ability to support users with varying levels of technical experience
• Hands-on experience troubleshooting Windows laptops, desktops, printers, peripherals, and common business applications
• Familiarity with Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and basic user account support
• Basic understanding of networking concepts such as IP addressing, DNS, DHCP, Wi-Fi, VPN, and general connectivity troubleshooting
• Ability to follow documented procedures and contribute to process improvement
• Strong written and verbal communication skills
• Ability to manage multiple support requests, prioritize tasks, and follow through to completion

Nice to Haves

• Experience supporting warehouse, lab, manufacturing, logistics, or operational technology environments
• Experience with Active Directory, Entra ID, Intune, or endpoint management tools
• Experience supporting conference room AV technology, Teams Rooms, Zoom Rooms, or similar platforms
• Familiarity with ticketing systems and IT asset management processes
• Basic experience with PowerShell or other scripting tools
• Experience working in a government contractor, Federal, DoD, cybersecurity, or professional services environment
• CompTIA A+, Network+, Security+, Microsoft, or other relevant IT certifications
• Familiarity with endpoint security tools, patching, device compliance, and standard IT security practices
• Ability to obtain and maintain a security clearance, if required