Case Coordinator

Summary

Sedgwick provides claims and managed care services and supports people facing unexpected challenges. The Case Coordinator provides customer service and internal support by managing workers’ compensation claim caseloads, collecting and documenting claim data, coordinating treatment services, and verifying return-to-work status.

Responsibilities

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines
• Process and facilitate necessary treatment services in accordance with company policy and procedure
• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy
• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures

Skills

• High school diploma or GED required
• Strong oral and written communication
• Computer literate – including Microsoft Office
• Organizational skills required
• Excellent judgement and discretion
• Ability to meet deadlines
• Clerical or customer service experience or equivalent combination of education and experience preferred
• Clear and conceptual thinking ability

Qualifications

Must Haves

• High school diploma or GED required
• Strong oral and written communication
• computer literate – including Microsoft Office
• organizational skills required
• excellent judgement and discretion
• ability to meet deadlines

Nice to Haves

• Clerical or customer service experience or equivalent combination of education and experience preferred
• Clear and conceptual thinking ability

Benefits

• A stable and consistent work environment in an office and/or virtual setting
• A world class training program with a comprehensive curriculum for entry-level colleagues
• An assigned mentor and manager who will support and guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• 401K matching
• Disability insurance
• Life insurance
• Employee assistance
• Flexible spending or health savings account
• Other additional voluntary benefits