Business Process Improvement Analyst - Portsmouth, NH

Summary

Service Credit Union is seeking a Business Process Improvement Analyst who will focus on identifying, analyzing, and documenting business processes across the organization to improve efficiency, consistency, and effectiveness. The role involves working closely with stakeholders to gather requirements, map workflows, and maintain process documentation that supports operational improvements.

Responsibilities

• Identify, gather, and document current business processes through stakeholder interviews, workflow analysis, and process mapping
• Analyze existing workflows to identify inefficiencies, control gaps, bottlenecks, and opportunities for process improvement
• Develop and maintain clear process documentation, including procedures, flowcharts, work instructions, and related business requirements
• Partner with business units to design future-state processes that improve efficiency, consistency, compliance, and service delivery
• Facilitate meetings with stakeholders to gather requirements, validate process details, and build alignment on recommended changes
• Support process improvement initiatives by assisting with implementation planning, change communication, and follow-up on action items
• Work across departments to promote standardized processes, improve operational consistency, and support organizational goals
• Track process improvement efforts, report findings and recommendations, and help maintain documentation as processes evolve
• Regular and reliable attendance is an essential function of this position
• Perform other duties as assigned

Skills

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or an equivalent combination of education and experience
• 3-5 years of industry experience in a related role
• Familiarity with leading automation tools and frameworks used in business process improvement initiatives
• Strong understanding of business processes and automation capabilities across functions such as finance, member service, lending, information technology, and operations
• Working knowledge of SQL, including basic query execution and use of select and where clauses to analyze data sets
• Strong analytical, organizational, and communication skills, with exceptional attention to detail
• Strong written communication skills, including the ability to prepare clear, formal recommendations for leadership
• Demonstrated ability to work independently and maintain productivity with limited supervision
• Ability to work with minimal direction, identify and resolve obstacles, and escalate issues appropriately to keep initiatives on track
• Excellent critical and analytical thinking skills coupled with strong problem-solving skills
• Excellent task management, organizational, and communication skills with great attention to detail
• Excellent written skills to formalize recommendations to Leadership & other stakeholders
• Strong interpersonal skills and ability to solicit participation and input from others
• Experience with MS-Office with particularly strong skills in Word, Visio, and Excel
• Master's degree preferred
• Previous experience in Financial Services is strongly preferred
• Financial industry knowledge desired

Qualifications

Must Haves

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or an equivalent combination of education and experience
• 3-5 years of industry experience in a related role
• Familiarity with leading automation tools and frameworks used in business process improvement initiatives
• Strong understanding of business processes and automation capabilities across functions such as finance, member service, lending, information technology, and operations
• Working knowledge of SQL, including basic query execution and use of select and where clauses to analyze data sets
• Strong analytical, organizational, and communication skills, with exceptional attention to detail
• Strong written communication skills, including the ability to prepare clear, formal recommendations for leadership
• Demonstrated ability to work independently and maintain productivity with limited supervision
• Ability to work with minimal direction, identify and resolve obstacles, and escalate issues appropriately to keep initiatives on track
• Excellent critical and analytical thinking skills coupled with strong problem-solving skills
• Excellent task management, organizational, and communication skills with great attention to detail
• Excellent written skills to formalize recommendations to Leadership & other stakeholders
• Strong interpersonal skills and ability to solicit participation and input from others
• Experience with MS-Office with particularly strong skills in Word, Visio, and Excel

Nice to Haves

• Master's degree preferred
• Previous experience in Financial Services is strongly preferred
• Financial industry knowledge desired

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.