Technical Support Intern (Unpaid)

Summary

Universal Processing LLC, a minority-owned Fintech company, is seeking a Technical Support Intern to assist with a partner migration project. The intern will provide support for device handling, inventory tracking, and basic deployment support over a period of approximately two months.

Responsibilities

• Learn and understand the basic characteristics and use cases of common payment terminals and PIN pads (PAX, Dejavoo, Valor, etc.) to support inventory and deployment operations
• Assist with large-scale terminal reprogramming projects related to MID changes and account migrations
• Support inventory management in the Houston office, including tracking device status, serial numbers, and movement
• Become familiar with device-related CRM and internal systems, and assist with simple deployment and replacement requests
• Learn the basic operation and configuration of payment devices, and help with entry-level troubleshooting tasks
• Assist in processing merchant applications and entering client information into internal systems
• Provide technical assistance for inbound questions related to terminal hardware under supervision
• Help ensure deployment tasks are completed accurately and within required timelines

Skills

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, both written and verbal
• Must be currently pursuing or have graduated with a Bachelor's or Master's degree, preferably in a STEM field
• Strong ownership mindset with a proactive, can-do attitude
• Comfortable working in a fast-paced, operational environment
• Good communication skills and willingness to learn technical concepts
• Able to take initiative and solve problems with guidance
• Detail-oriented and able to complete tasks before deadlines
• Able to work both independently and as part of a team
• Proficient in MS Excel and Word (tracking, documentation, basic reporting)

Qualifications

Must Haves

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, both written and verbal
• Must be currently pursuing or have graduated with a Bachelor's or Master's degree, preferably in a STEM field
• Strong ownership mindset with a proactive, can-do attitude
• Comfortable working in a fast-paced, operational environment
• Good communication skills and willingness to learn technical concepts
• Able to take initiative and solve problems with guidance
• Detail-oriented and able to complete tasks before deadlines
• Able to work both independently and as part of a team
• Proficient in MS Excel and Word (tracking, documentation, basic reporting)

Benefits

• Lunch will be provided.
• Transportation allowance will be provided.
• You get on-the-job training to get you familiar with the industry and role.