Implementation Manager - Moveworks

Summary

Moveworks is an Agentic AI Assistant platform that empowers the workforce to automate tasks and streamline workflows. The Implementation Manager will oversee the delivery of the Moveworks platform, ensuring projects are completed on time and within budget while collaborating with various stakeholders.

Responsibilities

• Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting
• Help customers identify, map, build, and launch agentic workflows that drive business value
• Provide change management best practices to ensure successful adoption and organizational readiness
• Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered
• Understand customer goals and align deliverables accordingly
• Be the single point of contact to encourage collaboration and customer agreement on proposed solutions
• Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
• Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
• Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience
• Project management experience including scope control, budgeting, estimating, and resource management
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently
• Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
• Experience building strong internal and external relationships, including with senior-level executives
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively across cross-functional team
• Diplomatic, tactful, and poised under pressure
• Bachelor's degree
• Ability to travel up to 25% of the time

Qualifications

Must Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience
• Project management experience including scope control, budgeting, estimating, and resource management
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently
• Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
• Experience building strong internal and external relationships, including with senior-level executives
• Creativity with comfort running projects independently
• Experience driving complex issues through analysis and resolution
• Experience working collaboratively across cross-functional team
• Diplomatic, tactful, and poised under pressure
• Bachelor's degree
• Ability to travel up to 25% of the time

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans
• Flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs