Program Manager, Global Partnerships and Channels

Summary

ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better. The Program Manager, Global Partnerships and Channels supports executive communications, presentation development, operating cadence, cross-functional coordination, partner intelligence, and reporting for the Global Partnerships & Channels organization.

Responsibilities

• Support drafting briefing packs and pre-reads for CEO, SVP, and Board-level partner engagements, Executive Briefings, and C-suite meetings - to standard on templates
• Build talking points, internal communications, and institutional narrative for GPC leadership
• Turn dense inputs — pipeline data, deal structures, partner scorecards — into short, decision-ready narrative
• Own deck development: structure the argument, build it, apply ServiceNow brand standards, and land the visual
• Help maintain the reusable asset library — partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck — so nothing is rebuilt from scratch each quarter
• Maintain GPC quality and consistency standards across everything that carries the GPC name
• Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
• Coordinate Tiger Teams and cross-functional workstreams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
• Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office
• Produce and increasingly automate recurring outputs: the partner lookbook, partner intelligence pulls, and dashboard maintenance against the single GPC scorecard
• Build the support analysis that shows leaders where the ecosystem is working and where it is not

Skills

• Demonstrated experience building executive-grade presentations for senior audiences
• Exposure to a global, matrixed organization
• AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
• Concise communication adaptable to complex stakeholders
• Strong presentation building
• Advanced proficiency in PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
• Discretion by default: this seat sees confidential partner, commercial, and organizational material
• Collaborative by instinct and is able to build relationships at all levels. Ability to read the room, even in senior audiences
• Ownership mindset: takes accountability for the outcome, not just the task
• Real appetite to learn the partner ecosystem and how ServiceNow grows through it
• Composed under volume — precise and professional regardless of urgency
• Craft pride: cares about how the work looks, reads, and lands
• 2–3 years; executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketing
• Recent MBA graduate
• Exposure to partner, channel, or alliance environments (GSIs, consultancies, service providers, hyperscalers)
• Comfort reading commercial constructs: pipeline, NNACV, sourced versus sell-through, attribution
• Experience building with AI: agents, prompt workflows, or automating your own deliverables
• Brand and design sensibility beyond template compliance

Qualifications

Must Haves

• Demonstrated experience building executive-grade presentations for senior audiences
• Exposure to a global, matrixed organization
• AI Fluency: AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
• Concise communication adaptable to complex stakeholders
• Strong presentation building
• Advanced proficiency in PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
• Discretion by default: this seat sees confidential partner, commercial, and organizational material
• Collaborative by instinct and is able to build relationships at all levels. Ability to read the room, even in senior audiences
• Ownership mindset: takes accountability for the outcome, not just the task
• Real appetite to learn the partner ecosystem and how ServiceNow grows through it
• Composed under volume — precise and professional regardless of urgency
• Craft pride: cares about how the work looks, reads, and lands

Nice to Haves

• 2–3 years; executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketing
• recent MBA graduate
• Exposure to partner, channel, or alliance environments (GSIs, consultancies, service providers, hyperscalers)
• Comfort reading commercial constructs: pipeline, NNACV, sourced versus sell-through, attribution
• Experience building with AI: agents, prompt workflows, or automating your own deliverables
• Brand and design sensibility beyond template compliance

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs
• Flexible work persona