Customer Success & Solutions Manager

Summary

SGS is a global leader in inspection, verification, testing, and certification services. The Customer Success & Solutions Manager owns the customer journey from late-stage sales through onboarding, adoption, and ongoing growth, while demonstrating products, guiding implementations, managing customer relationships, and capturing feedback to improve digital solutions.

Responsibilities

• Support the Sales Process: Partner with Sales teams to demonstrate product capabilities, answer customer questions, and help prospects evaluate solutions
• Lead Onboarding & Adoption: Guide customers through onboarding, training, and configuration activities while driving long-term product adoption and engagement
• Coordinate Implementations & Integrations: Work with customers and internal teams to support implementation activities, integrations, and data exchange requirements
• Manage Customer Relationships: Serve as a trusted advisor, building strong customer relationships and ensuring customers realize ongoing value from our products
• Capture Customer Feedback: Gather customer needs, enhancement requests, and product feedback, partnering with Product Management to shape future improvements

Skills

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role
• Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity
• Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences
• Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams
• Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities

Qualifications

Must Haves

• 3+ years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a similar role
• Experience supporting software, SaaS platforms, digital products, or technology-enabled services in a customer-facing capacity
• Comfortable delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences
• Able to understand integrations, data flows, APIs, and technical concepts while working effectively with engineering teams
• Strong communication, relationship-building, and project management skills with the ability to manage multiple customers and priorities

Benefits

• Medical, dental and vision insurance
• Life insurance
• Employee assistance programs
• 401(k) with company match (immediate vesting upon enrollment)
• Online training courses
• Virtual and classroom development experiences
• Tuition reimbursement program
• Paid-time off and family leave