Billing Specialist- Remote

Summary

Sharecare is seeking a Billing Specialist to manage customer account approvals, billing data integrity, and accurate invoicing. The role is responsible for maintaining account records, resolving billing discrepancies and customer inquiries, supporting accounts receivable documentation, and contributing to billing process improvements.

Responsibilities

• Review and approve new customer accounts, ensuring all required documentation is complete and accurate before account activation. Verify the accuracy of account data captured to maintain data integrity and compliance with company policies
• Update and maintain customer account information as needed, including adjustments and corrections to ensure ongoing accuracy
• Generate, review, and process invoices, ensuring all necessary information such as itemized charges, pricing, discounts, taxes, and payment terms are accurate and compliant with company policies and relevant regulations
• Scrutinize billing data for completeness, addressing discrepancies proactively to minimize billing disputes and delays
• Work closely with internal departments such as sales, customer service, and finance to resolve billing issues, clarify account details, and support billing operations
• Respond professionally and promptly to customer inquiries related to billing and account status, providing clear explanations and resolving disputes to maintain positive client relationships
• Maintain detailed and organized accounts receivable files and documentation to support audits, reconciliations, and management reporting
• Ensure adherence to company policies, financial controls, and regulatory requirements related to billing and accounts receivable activities
• Participate in special projects related to billing process improvements, system upgrades, or policy updates as assigned by management

Skills

• Exceptional attention to detail to ensure accuracy in billing, account data, and documentation
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
• Comfortable adjusting to new systems, processes, and changing business requirements
• Collaborative mindset with a willingness to support colleagues and contribute to team success
• Strong commitment to providing excellent service and resolving billing inquiries professionally
• Proactive in identifying potential issues and implementing solutions before problems escalate
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel
• At least 2 years of professional experience working with financial transactions, billing, or accounts receivable functions in a corporate environment
• High school diploma/GED required
• Proficiency with billing software and ERP systems
• Strong data entry and data validation skills with high attention to detail
• Ability to analyze account data, identify discrepancies, and resolve billing issues efficiently
• Excellent verbal and written communication skills for effective collaboration with internal teams and external customers
• Strong organizational abilities to manage multiple accounts and billing tasks simultaneously
• Familiarity with financial regulations and internal controls related to billing and accounts receivable
• Associate degree in a business-related field preferred
• Experience with Dynamics or similar platforms preferred

Qualifications

Must Haves

• Exceptional attention to detail to ensure accuracy in billing, account data, and documentation
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
• Comfortable adjusting to new systems, processes, and changing business requirements
• Collaborative mindset with a willingness to support colleagues and contribute to team success
• Strong commitment to providing excellent service and resolving billing inquiries professionally
• Proactive in identifying potential issues and implementing solutions before problems escalate
• Intermediate knowledge of MS Outlook, MS Word, and MS Excel
• At least 2 years of professional experience working with financial transactions, billing, or accounts receivable functions in a corporate environment
• High school diploma/GED required
• Proficiency with billing software and ERP systems
• Strong data entry and data validation skills with high attention to detail
• Ability to analyze account data, identify discrepancies, and resolve billing issues efficiently
• Excellent verbal and written communication skills for effective collaboration with internal teams and external customers
• Strong organizational abilities to manage multiple accounts and billing tasks simultaneously
• Familiarity with financial regulations and internal controls related to billing and accounts receivable

Nice to Haves

• Associate degree in a business-related field preferred
• experience with Dynamics or similar platforms preferred