Technical Account Manager, API Partnerships

Summary

Shout About Us provides API-first review infrastructure for marketplaces and platforms. The Technical Account Manager will own strategic API partner relationships from technical evaluation through implementation and ongoing support, while troubleshooting integrations, coordinating with engineering, improving developer resources, and supporting account expansion.

Responsibilities

• Own a portfolio of 10-15 strategic accounts. Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution
• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partner’s requirements, and explain how an integration would work
• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch
• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering
• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation
• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks
• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements
• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion

Skills

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits
• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Strong follow-through. You keep track of open questions, set expectations, and make sure customers know what happens next
• Startup experience at a company under 50 people
• Clear written and spoken English. You can explain the same issue to a developer and a nontechnical stakeholder
• Owner mentality. "I'll make sure this gets done," not "I passed it to engineering."

Qualifications

Must Haves

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits
• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
• Strong follow-through. You keep track of open questions, set expectations, and make sure customers know what happens next
• Startup experience at a company under 50 people
• Clear written and spoken English. You can explain the same issue to a developer and a nontechnical stakeholder
• Owner mentality. "I'll make sure this gets done," not "I passed it to engineering."

Benefits

• Work remotely from anywhere while collaborating on a shared schedule.
• You’ll own and drive every initiative you work on from start to finish. We fully trust you.
• Work directly with the people selling and building the product.